8.Troubleshooting & FAQs
8.3 General FAQs
Q1:When I install my monitor what should I do if the screen shows 'Cannot display this video mode'?
Ans.:Recommended resolution for this monitor: 1920x1080 @60Hz.
•Unplug all cables, then connect your PC to the monitor that you used previously.
•In the Windows Start Menu, select Settings/ Control Panel. In the Control Panel Window, select the Display icon. Inside the DisplayControl Panel, select the 'Settings' tab. Under the setting tab, in box labeled 'desktop area', move the sidebar to 1920x1080 pixels.
•Open 'Advanced Properties' and set the Refresh Rate to 60Hz, then click OK.
•Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1920x1080@60Hz.
•Shut down your computer, disconnect your old monitor and reconnect your Philips monitor.
•Turn on your monitor and then turn on your PC.
Q2: What is the recommended refresh rate for monitor?
Ans.: Recommended refresh rate in monitors is 60Hz. In case of any disturbance on screen, you can set it up to 75Hz to see if that removes the disturbance.
Q3: What are the .inf and .icm files on the CD- ROM? How do I install the drivers (.inf and
.icm)?
Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers.Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor. Follow the instructions to insert the ( companion
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and monitor together determine the available resolutions. You can select the desired resolution under Windows® Control Panel with the "Display properties".
Q5: What if I get lost when I am making monitor adjustments via OSD?
Ans.: Simply press the OK button, then select 'Reset' to recall all of the original factory settings.
Q6: Is the monitor screen resistant to scratches?
Ans.: In general it is recommended that the panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects. When handling the monitor, make sure that there is no pressure or force applied to the panel surface side. This may affect your warranty conditions.
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