9.Troubleshooting & FAQs

9.3

General FAQs

Q1:

When I install my monitor what should

 

I do if the screen shows 'Cannot

 

display this video mode'?

Ans.: Recommended resolution for this monitor: 1920 x 1080 @60Hz.

v Unplug all cables, then connect your PC to the monitor that you used previously.

v In the Windows Start Menu, select Settings/ Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labeled 'desktop area', move the sidebar to 1920 x 1080 pixels.

v Open 'Advanced Properties' and set the

Refresh Rate to 60Hz, then click OK.

v Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1920 x 1080 @60Hz.

v Shut down your computer, disconnect your

old monitor and reconnect your Philips Monitor.

v Turn on your monitor and then turn on your PC.

Q2: What is the recommended refresh rate for Monitor?

Ans.: Recommended refresh rate in Monitors is 60Hz, In case of any disturbance on screen, you can set it up to 75Hz to see if that removes the disturbance.

Q3: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .icm)?

Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers.Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor.

 

Follow the instructions to insert the (

 

companion CD-ROM) included in this

 

package. Monitor drivers (.inf and .icm

 

files) will be installed automatically.

Q4:

How do I adjust the resolution?

Ans.:

Your video card/graphic driver and

 

monitor together determine the

 

available resolutions.You can select the

 

desired resolution under Windows®

 

Control Panel with the "Display

 

properties".

Q5:

What if I get lost when I am making

 

monitor adjustments via OSD?

Ans.:

Simply press the OK button, then select

 

'Reset' to recall all of the original factory

 

settings.

Q6:

Is the LCD screen resistant to

 

scratches?

Ans.:

In general it is recommended that

 

the panel surface is not subjected to

 

excessive shocks and is protected from

 

sharp or blunt objects.When handling

 

the monitor, make sure that there is

 

no pressure or force applied to the

 

panel surface side.This may affect your

 

warranty conditions.

Q7:

How should I clean the LCD surface?

Ans.:

For normal cleaning, use a clean, soft

 

cloth. For extensive cleaning, please use

 

isopropyl alcohol. Do not use other

 

solvents such as ethyl alcohol, ethanol,

 

acetone, hexane, etc.

Q8:

Can I change the color setting of my

 

monitor?

Ans.:

Yes, you can change your color setting

 

through OSD control as the following

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Philips 273P3 user manual General FAQs