BEFORE CALLING SERVICE
Below is a list of frequently occurred symptoms. Before you call for service, make these simple checks. Some of these symptoms can easily be rectified if you know what to do.
Symptoms | What you should do | ||
Colour patch | • Switch off the TV by the mains power button.Wait for 20 | ||
(uneveness) |
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| • Check the TV is not placed too near speakers or magnetic | |
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| objects. |
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No power | • Check the TV’s AC power cord is plugged into the mains socket. | ||
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| If there is still no power, disconnect plug.Wait for 60 seconds |
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No picture | • Check the antenna connection at the rear of the TV. | ||
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| • Possible TV station problem.Try another channel. | |
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Good picture | • Try increasing the volume. | ||
but no sound | • Check that the sound is not muted. If it is muted, press the | ||
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| Mute button on the remote control to restore sound. |
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Good sound but poor | • Try increasing the contrast and brightness setting. | ||
colour or no picture |
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Snowy picture and | • Check antenna connection at the rear of the TV. | ||
noise |
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Horizontal dotted lines | • Possible electrical interference e.g. hairdryer, vacuum | ||
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| cleaner, etc. Switch off appliances. |
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Double images or | • Possible poor positioning of antenna. Using a highly | ||
“Ghost” images |
| directional antenna may improve reception. | |
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TV not responding to | • Check life span of batteries of remote control handset. remote | ||
remote control | • Aim remote control directly at remote sensor lens on the front | ||
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| panel of the TV. |
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