Troubleshooting Tips
Below is a list of symptoms you may encounter with your TV. Before you call for service, make these simple checks.
Symptom | Possible Causes | What you should do |
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No display on screen | • | Faulty power supply | • | Check whether power cord is properly connected | ||
| • | TV’s Power not turned |
| into the mains socket and to your TV. If there is still | ||
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| no power, on disconnect plug. Wait for 60 seconds | ||
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| • | Press the | key on the remote control. | |
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Poor reception | • | Faulty antenna connection | • | Check antenna connection at rear of TV. | ||
(snowish picture and | • | Weak transmission | • | Try manually adjusting your picture (refer to page 8). | ||
noise | • | Wrong TV system | • | Have you chosen the right TV system? (refer to page 8). | ||
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No picture | • | Faulty aerial and cable | • | Check whether euroconnector cables or aerial | ||
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| sockets are properly connected. | ||
| • Wrong source selected | • Check whether the source is correctly selected. | ||||
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| Press | button to enter Source list and select | |
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| the correct source. |
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No sound on | • Wrong TV system | • Check whether the correct TV system is selected | ||||
certain channels |
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No sound | • Zero volume level | • Try increasing volume. |
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| • Sound muted | • Check that the mute ( | ) mode is not on. If mute | |||
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| mode is on, press the | key to deactivate mute | |
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| mode. |
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| • Aim remote control directly at sensor on front of TV. | |||
| • Headphone is connected | • Disconnect headphone connection. | ||||
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Sound interference | • Electrical appliances | • Try switching off any electrical appliances, for | ||||
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| example, hairdryer, vacuum cleaner that are in use. | ||
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Unable to understand | • Wrong language selected | • Press the | key to exit menu from screen. Press | |||
the language on |
| accidently |
| the | key to enter main menu. Use the ï key | |
screen to operate set |
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| to select the fourth item on the main menu. Use | ||
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| Æ / | key to enter into the next menu level and | |
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| the Í Æ key to select correct language. | ||
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TV not responding | • Wrong placement of | • Check the placement of the batteries. | ||||
to remote control |
| batteries |
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| • Flat batteries | • Try changing the batteries. | ||||
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Occasional appearance | • Characteristic of liquid | • This symptom is not a problem. The liquid crystal | ||||
of red, blue, green |
| crystal panel |
| panel is built with very high precision technology | ||
and black spots on |
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| giving you the fine picture details. Occasionally, a few | ||
screen |
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| point of red, blue, green or black. Note that this | ||
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| does not affect the performance of the set. | ||
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Intermittent or | • * HDCP (see glossary) | • Noise is displayed if the connected digital equipment’s | ||||
flickering picture on |
| authentication failed |
| (DVD player or | ||
in HD mode |
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| failed. Check user manual for the digital equipment | ||
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| you are connecting. |
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| • Use a standard HDMI to DVI cable. | |||
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No sound or picture but | • Set on standby mode | • Press the | key on the remote control. | |||
front panel red light is |
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on |
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17
