8 Troubleshooting
Warning
Never remove the casing of this device.
To keep the warranty valid, never try to repair the system yourself.
If you encounter problems when using this device, check the following points before requesting service. If the problem remains unsolved, go to the Philips Web page (www. philips.com/support).When you contact Philips, make sure that the device is nearby and the model number and serial number are available.
No power
Ensure that the AC power plug of the unit is connected properly.
Ensure that there is power at the AC outlet.
No sound or poor sound
Adjust the volume of your docking system and
Make sure that your
Poor radio reception
Increase the distance between the unit and your TV or VCR.
Fully extend the FM antenna.
Clock/timer setting erased
Power has been interrupted or the power plug has been disconnected.
Reset the clock/timer.
Alarm does not work
Set the clock/alarm correctly.
About Bluetooth device
Music playback is unavailable on the system even after successful Bluetooth connection.
The device cannot be used with the system to play music.
The audio quality is poor after connection with a
The Bluetooth reception is poor. Move the device closer to the system or remove any obstacle between the device and the system.
Cannot connect with the system.
required for the system.
The Bluetooth function of the device is not enabled. Refer to the user manual of the device for how to enable the function. The system is not in the pairing mode. The system is already connected with another
The paired device connects and disconnects constantly.
The Bluetooth reception is poor. Move the device closer to the system or remove any obstacle between the device and the system.
For some devices, the Bluetooth connection may be deactivated automatically as a
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