Philips AW5000 user manual Troubleshooting

7 Troubleshooting

Warning

•• Never remove the casing of this apparatus.

To keep the warranty valid, never try to repair the system yourself.

If you encounter problems when using this apparatus, check the following points before requesting service. If the problem remains unsolved, go to the Philips web site (www. philips.com/welcome).When you contact Philips, ensure that the apparatus is nearby and the model number and serial number are available.

No power

•• Make sure that the AC power plug of the device is connected properly.

•• Make sure that there is power at the AC outlet.

No sound or poor sound

•• Adjust volume on the Philips AirStudio app or on AW5000 directly.

•• If you have chosen the wired connection, check whether the Ethernet cable has been connected properly and securely.

•• Check the Wi-Fi network connection. Set up the network again if needed (see 'Option 2: Set up wireless connection' on page 8).

•• If the audio source is an external audio player, adjust volume on the audio player directly.

No response from the unit

•• Restart AW5000, and then set up the Wi- Fi network for AW5000 again (see 'Option

2:Set up wireless connection' on page 8).

•• Disconnect and reconnect the AC power plug, and then switch on the device again.

Wi-Fi network connection failed

•• Check if your Wi-Fi router is Wi-Fi 802.11b/g certified.This device is only compatible with Wi-Fi 802.11b/g certified routers.

•• If your Wi-Fi router is Wi-Fi 802.11n certified, make sure to enable the 802.11b/g mode. AW5000 does not support connection to routers with 802.11n only.

•• This device does not support the WPS- PIN method.

•• Enable SSID broadcast on the Wi-Fi router.

•• Keep away from potential sources of interference which may affect Wi-Fi signal, such as microwave ovens.

•• Make sure that the SSID name of your home router consists of alphanumeric characters, with no space or special characters like %/#/* inserted.

•• If you choose to rename your AW5000 manually on the Philips AirStudio app, do not use special characters or symbols.

•• For some new types of Wi-Fi routers, a network name (SSID) may be created automatically when you use WPS for connection. Always change the default network name (SSID) to a simple one that consists of alphanumerical characters, and also change the Wi-Fi security mode to secure your network.

Occasional breaking of music streaming Do one or all of the following:

•• Move AW5000 closer to your Wi-Fi router.

•• Remove any obstacles between AW5000 and your Wi-Fi router.

•• Avoid using Wi-Fi channel which is overlapped by the nearby Wi-Fi network.

•• Check if your network speed is fast enough (in cases where multiple devices share the same router, the wireless performance may be affected).Turn off the other devices connected to your home router.

•• Enable the Quality of Service (QoS) option (if available on the Wi-Fi router).

•• Turn off other Wi-Fi routers.

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