7 Troubleshooting

Warning

•• Never remove the casing of this apparatus.

To keep the warranty valid, never try to repair the system yourself.

If you encounter problems when using this apparatus, check the following points before requesting service. If the problem remains unsolved, go to the Philips web site (www. philips.com/welcome).When you contact Philips, ensure that the apparatus is nearby and the model number and serial number are available.

No power

•• Make sure that the AC power plug of the device is connected properly.

•• Make sure that there is power at the AC outlet.

No sound or poor sound

•• Adjust volume on the Philips AirStudio app or on AW5000 directly.

•• If you have chosen the wired connection, check whether the Ethernet cable has been connected properly and securely.

•• Check the Wi-Fi network connection. Set up the network again if needed (see 'Option 2: Set up wireless connection' on page 8).

•• If the audio source is an external audio player, adjust volume on the audio player directly.

No response from the unit

•• Restart AW5000, and then set up the Wi- Fi network for AW5000 again (see 'Option

2:Set up wireless connection' on page 8).

•• Disconnect and reconnect the AC power plug, and then switch on the device again.

Wi-Fi network connection failed

•• Check if your Wi-Fi router is Wi-Fi 802.11b/g certified.This device is only compatible with Wi-Fi 802.11b/g certified routers.

•• If your Wi-Fi router is Wi-Fi 802.11n certified, make sure to enable the 802.11b/g mode. AW5000 does not support connection to routers with 802.11n only.

•• This device does not support the WPS- PIN method.

•• Enable SSID broadcast on the Wi-Fi router.

•• Keep away from potential sources of interference which may affect Wi-Fi signal, such as microwave ovens.

•• Make sure that the SSID name of your home router consists of alphanumeric characters, with no space or special characters like %/#/* inserted.

•• If you choose to rename your AW5000 manually on the Philips AirStudio app, do not use special characters or symbols.

•• For some new types of Wi-Fi routers, a network name (SSID) may be created automatically when you use WPS for connection. Always change the default network name (SSID) to a simple one that consists of alphanumerical characters, and also change the Wi-Fi security mode to secure your network.

Occasional breaking of music streaming Do one or all of the following:

•• Move AW5000 closer to your Wi-Fi router.

•• Remove any obstacles between AW5000 and your Wi-Fi router.

•• Avoid using Wi-Fi channel which is overlapped by the nearby Wi-Fi network.

•• Check if your network speed is fast enough (in cases where multiple devices share the same router, the wireless performance may be affected).Turn off the other devices connected to your home router.

•• Enable the Quality of Service (QoS) option (if available on the Wi-Fi router).

•• Turn off other Wi-Fi routers.

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Philips AW5000 user manual Troubleshooting, Set up wireless connection on, Turn off other Wi-Fi routers
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AW5000 specifications

The Philips AW5000 is a remarkable addition to the world of wireless audio technology, delivering robust sound quality in a sleek, modern design. This speaker is perfect for users looking to enhance their listening experience, whether at home or on the go. Its standout feature is the innovative wireless connectivity that allows seamless streaming from a variety of devices. The AW5000 supports both Bluetooth and Wi-Fi, providing users with flexibility in how they choose to connect their audio sources.

One of the key technologies integrated into the Philips AW5000 is the use of Digital Signal Processing (DSP), which ensures clear and powerful audio output. This technology optimizes sound quality by adjusting the audio signals to the speaker’s capabilities. As a result, users will experience crisp highs, well-defined mids, and a deep, resonant bass that can fill any room. The dynamic range offered by the AW5000 is impressive, making it suitable for various genres of music, from classical to contemporary.

Portability is another advantage of the Philips AW5000. Designed with convenience in mind, it features a lightweight build and a durable exterior, making it easy to transport. The speaker also comes equipped with a rechargeable battery, providing hours of playtime without the need for constant power supply. This feature is particularly beneficial for outdoor gatherings or travel, where access to power may be limited.

Another significant characteristic of the AW5000 is its multi-room functionality. Users can connect multiple AW5000 units throughout their homes for a synchronized audio experience, allowing them to enjoy their favorite music in every room. The intuitive user interface also offers easy control over playback options and settings, making it user-friendly for both tech-savvy and less experienced individuals.

In terms of design, the Philips AW5000 sports a contemporary aesthetic, featuring clean lines and a minimalist layout that fits well in any home decor. Its compact size does not compromise on sound quality, encapsulating a premium audio experience in a small footprint. Overall, the Philips AW5000 stands out as an excellent choice for anyone seeking a versatile, high-performance wireless speaker that meets the demands of modern audio consumption. With its advanced features and stylish design, it seamlessly combines functionality with user-friendly operation.
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