9 Troubleshooting

Warning

•• Never remove the casing of this apparatus.

To keep the warranty valid, never try to repair the system yourself.

If you encounter problems when using this apparatus, check the following points before requesting service. If the problem remains unsolved, go to the Philips web site (www. philips.com/welcome). When you contact Philips, ensure that the apparatus is nearby and the model number and serial number are available.

No power

•• Ensure that the AC power cord of the unit is connected properly.

•• Ensure that there is power at the AC outlet.

•• As a power-saving feature, the system switches off automatically 15 minutes after track play reaches the end and no control is operated.

No sound or poor sound

•• Adjust the volume.

•• Disconnect the headphones.

•• Check that the speakers are connected correctly.

•• Check if the stripped speaker wires are clamped.

No response from the unit

•• Disconnect and reconnect the AC power plug, then turn on the unit again.

•• As a power-saving feature, the system switches off automatically 15 minutes after track play reaches the end and no control is operated.

Remote control does not work

•• Before you press any function button, first select the correct source with the remote control instead of the main unit.

•• Reduce the distance between the remote control and the unit.

•• Insert the battery with its polarities (+/– signs) aligned as indicated.

•• Replace the battery.

•• Aim the remote control directly at the sensor on the front of the unit.

No disc detected

•• Insert a disc.

•• Check if the disc is inserted upside down.

•• Wait until the moisture condensation at the lens has cleared.

•• Replace or clean the disc.

•• Use a finalized CD or correct format disc.

Cannot display some files in USB device

•• The number of folders or files in the USB device has exceeded a certain limit. This phenomenon is not a malfunction.

•• The formats of these files are not supported.

USB device not supported

•• The USB device is incompatible with the unit. Try another one.

Poor radio reception

•• Increase the distance between the unit and your TV or VCR.

•• Fully extend the FM antenna.

•• Connect an outdoor FM antenna instead.

Timer does not work

•• Set the clock correctly.

•• Switch on the timer.

Clock/timer setting erased

•• Power has been interrupted or the power cord has been disconnected.

•• Reset the clock/timer.

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Philips DCM3020 user manual Troubleshooting
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DCM3020 specifications

The Philips DCM3020 is a compact micro music system designed to deliver high-quality audio performance in a sleek and stylish package. This versatile device combines advanced audio technologies with easy-to-use features, making it an ideal companion for music enthusiasts seeking both convenience and quality.

At the heart of the DCM3020 is its powerful sound system, which includes a built-in subwoofer that enhances bass response and creates a fuller, more immersive listening experience. The system boasts a total output power of 30 watts RMS, which ensures clear, loud sound throughout any room. The high-quality speakers are designed to produce rich acoustics across various genres, ensuring that users can enjoy their favorite tracks as intended.

One of the standout features of the DCM3020 is its versatility in playback options. The system is equipped with a CD player that supports various formats, including CD-R and CD-RW, allowing users to enjoy their favorite albums or compilations with ease. Additionally, the DCM3020 includes an FM radio tuner with 20 preset stations, providing an opportunity to discover new music and enjoy live broadcasts.

Connectivity is key in today’s digital age, and the DCM3020 does not disappoint. It offers a built-in USB port, enabling users to play music directly from their USB flash drives. Furthermore, it supports MP3 and WMA file formats, expanding the range of compatible media. The auxiliary input allows for direct connections to external devices, such as smartphones or tablets, making it easy to stream music from various sources.

The DCM3020 also incorporates Philips' innovative Dynamic Bass Boost technology, which optimizes low-frequency output for an enhanced listening experience. This feature allows users to enjoy deep, rich bass without distortion, no matter the volume level.

In terms of design, the Philips DCM3020 showcases a modern, minimalist aesthetic that fits seamlessly into any home decor. Its compact size makes it easy to place on shelves or countertops, while the intuitive control panel simplifies operation.

In summary, the Philips DCM3020 is a well-rounded micro music system that excels in sound quality, versatility, and stylish design. With its range of playback options and user-friendly features, it’s a great addition for anyone looking to enhance their music-listening experience in a compact format.
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