Troubleshooting

 

 

 

Problem

Solution

Disc can’t be played

The DVD+R/CD-R must be finalised.

 

Ensure the disc label is facing up.

 

Check if the disc is defective by trying another disc.

 

If you have recorded a Picture CD or MP3 CD

 

 

yourself, ensure that your disc contains at least 10

 

 

pictures or 5 MP3 tracks.

 

Region code incorrect.

Picture freezes momentarily

Check the disc for fingerprints/scratches and

during playback

 

clean with a soft cloth wiping from centre to edge.

No return to start-up screen when

Reset the unit by switching the player off, then on

disc is removed

 

again.

The player does not respond to

Aim the Remote Control directly at the sensor

the Remote Control

 

on the front of the player.

 

Reduce the distance to the player.

 

Replace the batteries in the Remote Control.

 

Re-insert the batteries with their polarities (+/–

 

 

signs) as indicated.

Buttons do not work

To completely reset the player, unplug the AC

 

 

cord from the AC outlet for 5-10 seconds.

Player does not respond to some

Operations may not be permitted by the disc.

operating commands during playback.

 

Refer to the instructions of the disc jacket.

DVD Player cannot read

Use a commonly available cleaning CD/DVD to

CDs/DVDs

 

clean the lens before sending the DVD Player for

 

 

repair.

Menu items cannot be selected

Press STOP twice before selecting System Menu.

 

– Depending on the disc availability, some menu items

 

 

cannot be selected.

 

 

 

E n g l i s h

Visit us at www.philips.com/support for service support

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Philips DVP3002/93 user manual Troubleshooting