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-Normal wear and tear, including chips, scratches, abrasions, discolouration or fading

Troubleshooting

This chapter summarises the most common problems you could encounter with the Sonicare. If you are unable to solve the problem, contact the Philips Customer Care Centre in your country (see chapter ‘Guarantee & service’) or visit www.philips.com.

Problem

Solution

 

 

The Sonicare toothbrush does

You may need to recharge the Sonicare. Charge the Sonicare for at

not work.

least 24 hours.

 

Make sure the socket is live when you recharge the appliance.The

 

electricity supply to sockets in mirror cabinets over washbasins or

 

shaver sockets in bathrooms may be cut off when the light is switched

 

off.

The motor runs but the brush

You may need to reattach or replace the brush head.

head does not operate.

 

I feel a tickling sensation when I use the Sonicare.

You may experience a slight tickling/tingling sensation when you use the Sonicare for the first time. As you become accustomed to brushing with the Sonicare, this sensation diminishes.

The brush head rattles when I

The Sonicare should produce a gentle hum during operation.Tighten

use the Sonicare.

the brush head nut to eliminate excessive rattling. If the rattling does

 

not stop, you may need to replace the brush head.

 

Make sure you remove the travel cap before you switch on the

 

appliance.

The brush head chatters

You can avoid this by keeping the brush head properly oriented, with

against my teeth.

the brush head placed on the gumline at an angle of 45 degrees.

Brushing seems less powerful.

You may need to recharge the Sonicare.

 

The Easy-start feature may be active and needs to be deactivated (see

 

chapter ‘Features’).

 

You may need to clean the brush head.

The Sonicare gives off an unpleasant smell.

You may need to replace the brush head.

You may need to clean the appliance. Clean the handle, brush head and charger thoroughly (see chapter ‘Cleaning’).

You may need to replace the brush head.

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Philips E5000 manual Troubleshooting