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The indicator light continues to blink slowly.
The SENSEO® coffee machine does not produce coffee when it is switched on for the first time.
The indicator light continues to blink rapidly.
Water leaks from the coffee machine.
The lid cannot be opened.
The coffee machine produces less coffee than before.
The SENSEO® coffee machine brews only a small quantity of coffee or no coffee at all when it is used for the first time.
The lid cannot be closed properly.
The machine has been stored in a room that was not
The SENSEO® coffee is not strong enough.
You have not yet flushed the coffee machine (see chapter ‘Preparing the machine for use’.
You have used the SENSEO® coffee machine at an altitude higher than 2200 metres above sea level.This has caused the water in the machine to start boiling before it has reached the required temperature. This prevents the machine from functioning properly. Switch off the machine and no longer use it at altitudes higher than 2200 metres above sea level.
You have not yet flushed the coffee machine. When you use the machine for the first time, you have to flush it before you can start brewing coffee (see chapter ‘Preparing the machine for use’).
Make sure that:
you have placed the water reservoir properly;
there is enough water in the water reservoir (i.e. above the ° MIN level if you want to brew 1 cup);
the ambient temperature is not lower than 10°C. If it is, the machine does not function properly.
Make sure that:
you have closed the lid properly (the lever must be properly locked);
you have not filled the water reservoir beyond the MAX level;
the sieve in the centre of the pod holder is not clogged. If the sieve is clogged, unclog it by rinsing the pod holder under a running tap. If necessary, use a
you have put the coffee pod properly in the centre of the pod holder; the sealing ring is not stuck under the edge of the water distribution disc;
the water drops on the worktop are not the result of placing or removing the water reservoir or removing used coffee pods;
you do not remove the water reservoir when the coffee machine is heating up.This may cause water that normally ends up in the water reservoir to leak out of the machine.
In all other cases, contact the Philips Customer Care Centre in your country.
A vacuum may have temporarily formed under the lid.
Switch off the machine. Pull the lever up as far as it goes and wait 24 hours before you open the lid.You may need to use quite some force.
Make sure that the sieve in the centre of the pod holder is not clogged. If the sieve is clogged, unclog it by rinsing the pod holder under a running tap. If necessary, use a
If problems continue to occur, contact the Philips Customer Care Centre in your country.
Perhaps the sieve in the centre of the pod holder is clogged. If the sieve is clogged, unclog it by rinsing the pod holder under a running tap. If necessary, use a
Descale the machine (see chapter ‘Descaling’).
You have not flushed the machine properly before first use. As a result, the boiler is not or not completely filled. Flush the machine properly (see chapter ‘Preparing the machine for use’) before you brew another cup of coffee.
Perhaps a used coffee pod is sticking to the water distribution disc. If this is the case, remove the used pod.
Contact the Philips Customer Care Centre in your country.
Make sure that:
you have used the correct number of pods and have pressed the right button. Use 1 pod in combination with the
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