Philips HD7812, HD7811 Problem, Solution, Use the correct descaling agent, Descaling procedure

-- It prevents malfunctioning

If the descaling procedure is not performed correctly, scale residue remains behind in the machine.This causes scale to build up more quickly and may cause permanent and irreparable damage to the machine.

Use the correct descaling agent

Only citric acid-based descalers are suitable for descaling the SENSEO® machine.This type of descaler descales the machine without damaging it. For the correct amount, see under ‘Descaling procedure’ below. Each descaling mixture can be used only once. After use, the descaling mixture is no longer active.

We advise you to use the special SENSEO® Descaler (HD7012/HD7011/HD7006). Read the instructions on the package of the descaling agent.

Never use a descaling agent based on mineral acids such as sulphuric acid, hydrochloric acid, sulphamic acid and acetic acid (e.g. vinegar).These descaling agents may damage your SENSEO® coffee machine.

Descaling procedure

1Mix 50 grams of citric acid with 1 litre of water in a measuring jug. Stir until the powder is completely dissolved.

2Fill the water reservoir up to the MAX indication with the descaler mixture. Then put the water reservoir back into the coffee machine.  (Fig. 3)

Note: Not all SENSEO® machine types have a water reservoir with a capacity of

1 litre. If you have a SENSEO® machine with a smaller water reservoir, repeat steps 2 to 6 with the remainder of the mixture without filling the water reservoir up to the MAX indication.

3Press on/off button 3.  (Fig. 10)

The machine is ready for use when the indicator light lights up continuously.

4Place the 1-cup holder h with a used coffee pod in it in the coffee machine. Close the lid and make sure it is properly locked.

Note:Always put a used coffee pod in the pod holder when you descale the machine.This pod serves as a ‘filter’ to prevent the sieve or hole in the pod holder from getting clogged with scale residue.

5Put a bowl with a capacity of at least 1500ml under the spout to collect the descaling mixture (Fig. 8).

6Press the 2-cup button  hh and let the machine operate. Repeat this until the water reservoir is empty.  (Fig. 25)

Never interrupt the descaling process!

7Repeat steps 1 to 6. Replace the used pod with another used pod to filter out the scale residue.

Note:To descale properly, you have to use 2 litres of descaling mixture.

Never descale the SENSEO® coffee machine with the lid open. Make sure the lid is properly locked.

8Rinse the water reservoir with tap water. Fill the water reservoir up to the MAX indication with tap water and repeat steps 3 to 6.

Note: Do not refill the water reservoir with used hot water or the used descaling mixture.

9Fill the water reservoir with fresh tap water up to the MAX indication again and repeat steps 3 to 6 once more.

Note:Always rinse the machine by letting it empty two full water reservoirs.

10Remove the used pad and clean the pod holder after descaling to prevent the sieve or hole in the centre from getting clogged.

Frost-free storage

If the coffee machine has already been used and therefore has been flushed with water, it may only be used and stored in a frost-free place to prevent it from becoming damaged.

Replacement

To purchase accessories for this machine, please visit our website www.philips.com/shop. If you have any difficulties obtaining accessories for your machine, please contact the Philips Consumer Care Centre in your country.You find its contact details in the worldwide guarantee leaflet.You can also visit www.philips.com/support.

Environment

-- Do not throw away the machine with the normal household waste at the end of its life, but hand it in at an official collection point for recycling. By doing this, you help to preserve the environment (Fig. 26).

Guarantee and service

If you need service or information or if you have a problem, please visit the Philips website at www.philips.com or contact the Philips Consumer Care Centre in your country.You find its phone number in the worldwide guarantee leaflet. If there is no Consumer Care Centre in your country, go to your local Philips dealer.

The purchase of the Philips SENSEO® coffee machine does not exhaust any of the rights of Sara Lee/Douwe Egberts or Philips under any of their patents nor does it confer upon the purchaser a licence under these patents.

Troubleshooting

If you have a problem, you may find the solution in the table below. If the table does not provide the solution to your problem or if you have a question, see the chapter ‘Guarantee and service’.

Problem	Solution
The indicator light	You have not yet flushed the coffee machine (see chapter
continues to flash	‘Preparing the machine for use’.
slowly.
	You have used the SENSEO® coffee machine at an altitude
	higher than 2200 metres above sea level.This has caused the
	water in the machine to start boiling before it has reached
	the required temperature.This prevents the machine from
	functioning properly. Switch off the machine and no longer
	use it at altitudes higher than 2200 metres above sea level.
The SENSEO®	You have not yet flushed the coffee machine. When you use
coffee machine	the machine for the first time, you have to flush it before
does not produce	you can start brewing coffee (see chapter ‘Preparing the
coffee when it is	machine for use’).
switched on for
the first time.
The indicator light	Make sure that:
continues to flash
rapidly.
	you have placed the water reservoir properly;
	there is enough water in the water reservoir (i.e. above the
	° MIN level if you want to brew 1 cup);
	the ambient temperature is not lower than 10°C. If it is, the
	machine does not function properly.
Water leaks	Make sure that:
from the coffee
machine.
	you have closed the lid properly (the lever must be properly
	locked);
	you have not filled the water reservoir beyond the MAX
	level;
	the sieve in the centre of the pod holder is not clogged. If the
	sieve is clogged, unclog it by rinsing the pod holder under a
	running tap. If necessary, use a washing-up brush to unclog
	the sieve;
	you have put the coffee pod properly in the centre of the
	pod holder;
	the sealing ring is not stuck under the edge of the water
	distribution disc;
	the water drops on the worktop are not the result of placing
	or removing the water reservoir or removing used coffee
	pods;
	you do not remove the water reservoir when the coffee
	machine is heating up.This may cause water that normally
	ends up in the water reservoir to leak out of the machine.
	In all other cases, contact the Philips Consumer Care Centre
	in your country.
The lid cannot be	A vacuum may have temporarily formed under the lid.
opened.
	Switch off the machine. Pull the lever up as far as it goes and
	wait 24 hours before you open the lid.You may need to use
	quite some force.
	Make sure that the sieve in the centre of the pod holder is
	not clogged. If the sieve is clogged, unclog it by rinsing the
	pod holder under a running tap. If necessary, use a washing-
	up brush to unclog the sieve.