English 17
ProblemSolution
The SENSEO® coffee machine does not produce coffee when used for the first time.
The indicator light continues to blink rapidly.
You have used the SENSEO® coffee machine at an altitude higher than 2200 metres above sea level.This has caused the water in the machine to start boiling before it has reached the required temperature, which prevents the machine from functioning properly. Switch the machine off and no longer use it at altitudes higher than 2200 metres above sea level.
You have not yet flushed the coffee machine. When you use the machine for the first time, you have to flush it before you start brewing coffee (see chapter ‘Preparing the machine for use’).
Make sure that:
the water reservoir has been properly placed;
Type HD7824 only: the
Water leaks from the coffee machine.
The coffee spout cannot be taken out of the machine.
The lid cannot be opened.
there is enough water in the water reservoir (i.e. above the q MIN level if you want to brew 1 cup);
the ambient temperature is not lower than 10 °C. If it is, the machine will not function properly.
Make sure that there is enough water in the water reservoir for brewing 2 cups of coffee. If the light ring around the
Make sure that:
the lid is properly closed (the lever must be properly locked);
the water reservoir has not been filled beyond the MAX level;
the sieve in the centre of the pod holder is not clogged. If it is, unclog the sieve by holding the pod holder under a running tap. If necessary, you can use a
the coffee pod has been put properly in the centre of the pod holder;
the sealing ring has not got stuck under the edge of the water distribution disc (see figure 1 at the beginning of these instructions for use).
the water drops on the worktop are not the result of placing or removing the water reservoir or removing used coffee pods.
you do not remove the water reservoir when the coffee machine is heating up.This may cause water that normally ends up in the water reservoir to leak out of the machine.
In all other cases, contact the Philips Customer Care Centre in your country.
The coffee spout can only be taken out after the coffee collector has been removed.
A vacuum may have temporarily formed under the lid.
Switch the machine off. Pull the lever up as far as it will go and wait 24 hours before opening the lid.You may need to use quite some force.
