Philips HD7830 manual Troubleshooting, ProblemSolution

Troubleshooting

ProblemSolution

Problem Solution

If you have a problem, you may find the solution in the table below. If the table does not provide the solution to your problem or if you have a question, see chapter ‘Guarantee & service’.

Problem	Solution
The indicator light	You have not yet flushed the
continues to blink	coffee machine (see chapter
slowly.	‘Preparing the machine for use’).
	You have used the SENSEO\
	coffee machine at an altitude
	higher than 2200 metres above
	sea level.This has caused the
	water in the machine to start
	boiling before it has reached
	the required temperature,
	which prevents the machine
	from functioning properly.
	Switch the machine off and no
	longer use it at altitudes higher
	than 2200 metres above sea
	level.

The coffee spout cannot be taken out of the machine.

the sealing ring is not stuck under the edge of the water distribution disc.

the water drops on the worktop are not the result of placing or removing the water reservoir or removing used coffee pods;

you do not remove the water reservoir when the coffee machine is heating up.This may cause water that normally ends up in the water reservoir to leak out of the machine.

In all other cases, contact the Philips Customer Care Centre in your country.

The coffee spout can only be taken out after the coffee collector has been removed.

The SENSEO\	Make sure that:
coffee is not strong
enough.
	you have used the correct
	number of pods and have
	pressed the right button. Use
	1 pod in combination with the
	1-cup pod holder q and the
	1- cup button q.
	Use 2 pods in combination with
	the 2-cup pod holder qq and
	the 2-cup button qq.
	the coffee pod(s) have been
	placed properly in the centre
	of the pod holder, to prevent
	water from escaping along the
	edge of the pod(s). When you
	are using two coffee pods on
	top of each other, make sure
	that the convex sides of both
	pods are pointing downwards
	and press the pods lightly into
	the pod holder;

The SENSEO\ coffee machine does not produce coffee when used for the first time.

The display doesn’t work when the machine is switched on for the first time.

The indicator light continues to blink rapidly.

You have not yet flushed the coffee machine. When you use the machine for the first time, you have to flush it before you can start brewing coffee (see chapter ‘Preparing for use’).

You have not yet flushed the coffee machine.The display starts working after the machine has been flushed (see chapter ‘Preparing for use’).

Make sure that:

The lid cannot be opened.

A vacuum may have temporarily formed under the lid.

Switch the machine off. Pull the lever up as far as it will go and wait 24 hours before opening the lid.You may need to use quite some force.

Make sure that the sieve in the centre of the pod holder is not clogged. If it is, unclog the sieve by holding the pod holder under a running tap. If necessary, you can use a washing-up brush or a pin to

	you have not used the same
	pod twice by accident;
	the coffee in the pod is evenly
	distributed;
	If you prefer a more robust
	flavour, SENSEO\ coffee pods
	with a stronger blend are
	available.
The SENSEO\	If you prefer a milder flavour,
coffee is too strong.	SENSEO \ coffee pods with a
	milder blend are available.
The coffee is not	Do not use cups that are too

	the water reservoir has been
	properly placed;
	there is enough water in the
	water reservoir (i.e. above the
	q MIN level if you want to
	brew 1 cup);
	the ambient temperature is
	not lower than 10 cC. If it is,
	the machine will not function
	properly.
The 2-cup button	Make sure that there is enough
qq cannot be	water in the water reservoir
operated.	for brewing 2 cups of coffee. If
	the light ring around the 2-cup
	button qq is out, there is not
	enough water in the water
	reservoir for brewing 2 cups.
Water leaks from	Make sure that:
the coffee machine.
	the lid is properly closed (the
	lever must be properly locked);
	the water reservoir has not
	been filled beyond the MAX
	level;
	the sieve in the centre of the
	pod holder is not clogged. If it
	is, unclog the sieve by holding
	the pod holder under a running
	tap. If necessary, you can use a
	washing-up brush or a pin to
	unclog the sieve;
	the coffee pod has been put
	properly in the centre of the
	pod holder;

The coffee machine produces less coffee than before.

The SENSEO\ coffee machine brews only a small quantity of coffee or no coffee at all when it is used for the first time.

The lid cannot be closed properly.

The machine has been stored in a room that was not frost-free.

unclog the sieve.

If problems continue to occur, contact the Philips Customer Care Centre in your country.

Perhaps the sieve in the centre of the pod holder is clogged. If this is the case, unclog the sieve by rinsing the pod holder under a running tap. Use a washing- up brush to clean the sieve, if necessary.

Descale the machine (see chapter ‘Descaling’).

You have not flushed the machine properly before first use. As a result, the boiler is not or not completely filled. Flush the machine properly (see chapter ‘Preparing the machine for use’) before you brew another cup of coffee.

Check if a used coffee pod is sticking to the water distribution disc. If this is the case, remove the used pod.

Check if you used the correct pod holder. Use 2 pods in combination with the deeper 2-cup pod holder qq.

Use 1 pod in combination with the 1-cup pod holder q.

Contact the Philips Customer Care Centre in your country.

hot enough.	large, as they will cause the
	coffee to get cold more quickly.
	Make sure the cups have a
	capacity of at least 100 ml
	when brewing small cups f,
	150 ml when brewing medium
	cups g and 170ml when
	brewing large cups h.
The preferred coffee	Make sure that there is enough
volume cannot be	water in the water reservoir.
selected.
The coffee volume	Make sure that there is enough
indication does	water in the water reservoir.
not appear on the
display and it is not
possible to select a
volume.

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