11 Troubleshooting

No network connection, what do I do? During network connection setup, the player may have assigned a pre-defined IP address and tries to establish a network connection with this pre-defined IP address. (The player tries to establish a wireless or wired network connection, depending on the type of setup you initially selected.)

Possible reasons:

-The static IP address failed to register (for example if you press HOME or exit the setup process by other means before you have entered the correct static IP address).

-The automatic IP address failed to register automatically through DHCP server (for example if the automatic connection to the

DHCP server failed and the player prompts you to enter a static IP address, but you press

HOME or exit the setup process by other means before you have entered the correct static IP address).

Solution:

Follow the instructions in chapter ‘Network settings’ in this user manual to setup your network correctly. The ‘Network settings’ allow you to change between wireless and wired network connection.

I cannot hear any sound or the sound is poor, what do I do?

•• Press + VOL - to increase the volume.

•• Press the MUTE button again to reactivate the sound output.

Is there a maximum distance of transmission between a wireless router and NP2500 for effective streaming?

Yes. The maximum distance of Wi-Fi transmission is 250m measured in open spaces. However, in a home environment, where solid obstacles such as walls and doors are present, the effective transmission distance is reduced to 50-100m. Reposition the devices if you experience transmission problems.

I have not received any registration email from ConsumerCare@Philips.com.

•• Check that the email address that is entered in the user registration section is valid and spelled correctly.

•• Check that the PC has an active Internet connection.

•• The Internet server may be busy, try again later.

•• Check if the email was redirected to the spam folder.

How do I avoid Wi-Fi interferences from other devices that operate in the same (2.4GHz) frequency spectrum, such as Dect phones or bluetooth devices?

•• Move NP2500 at least 3m away from such devices.

•• Use a WEP/WPA encryption key when you create the wireless connection your PC / home network.

•• Change the operating channel on the interfering devices.

•• Turn the devices in different directions to minimize interference.

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Philips HK-0947-NP2500-FR user manual Troubleshooting, Possible reasons
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HK-0947-NP2500-FR specifications

The Philips HK-0947-NP2500-FR is a striking, high-performance audio system that combines advanced technology with elegant design to deliver an unmatched sound experience. Known for its versatility and innovative features, this audio system is designed for discerning listeners who demand the best.

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Overall, the Philips HK-0947-NP2500-FR stands out in the crowded audio market by merging quality sound, user-friendly technology, and stylish design—all while catering to the multifaceted needs of modern consumers. Whether for home entertainment or personal enjoyment, this audio system is engineered to elevate your listening experience to new heights.
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