Frequently Asked Questions (USB)
Why does it take so long to display the contents on my USB device?
–This could be due to the large numbers of fi les (>500 fi les/folders) or size of the fi les (>1MB).
–There could be other
What if
–The device may cause the system to be unstable. Remove the unsupported device and unplug the mains cord. Wait for a few minutes before reconnecting the mains cord and power on the system again.
What happens when I plug in a USB HDD?
–HDD is not supported as the large storage capacity makes navigation very diffi cult. Transfer the music fi les (mp3) and photos (jpg) into a fl ash drive.
Why does the system fail to detect my USB portable music player?
–The portable music player may require propriety software that is bundled with our system in order to access the contents (eg. playlist).
What types of file does the system support?
–We support only FAT16 and FAT32, not NTFS.
Why does the file name appear to be different from what was displayed on my computer (e.g. from “Good Bye. jpg” to “Good_B~1.jpg”)?
–The length of the fi le name is restricted by the fi le system of the device (FAT16), which only supports eight (8) characters.
–The computer may be able to display the full fi le name as the operating system can convert the fi le system.
Is simultaneous USB and Disc playback possible?
–Not possible due to memory limitation. In addition, a different user interface will be needed in order to function and in order to be simple enough to use.
Why can’t I rotate the pictures in my device?
–In order to rotate the pictures in the USB device, a “special” fi le in the jpeg picture called EXIF must be embedded. This EXIF information may have not been created by the USB device or removed when you edit or copy the picture from other devices using editing programmes.
Why can’t the system play some of my music files, photos or movies?
–The music fi les may not be playable because of different formats and encoding
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