7 Frequently asked questions
If you encounter problems with your player, go through the following points listed in the next section. Please also check out FAQs at www.philips.com/support for further help and other troubleshooting tips.
Consult your dealer or service center if you are unable to find a solution by following these hints.
Warning Under no circumstances should you try to repair the set yourself, as this will invalidate the warranty.
My player cannot power on.
•You may have failed to hold the z/
slider long enough. Push the z/
slider to position POWER until the Philips welcome screen appears on display.
•Your device battery may be out of power due to a long period of
If none of the above works, then you may have to use the Device Manager to recover your player:
1Launch the Philips Device Manager at Start > Programs > Philips Digital Audio Player > GoGear Spark > Philips GoGear Spark Device Manager on your PC.
2Turn off your player.
3Press and hold the OPTIONS button while your player is connecting to the PC.
4Keep holding the key until the Philips Device Manager acknowledges your player and goes into recovery mode.
5Click the Repair button and follow the instructions given by the Device Manager.
6After the player has been repaired, disconnect it from your PC and
There is no music on my player after transfer.
Are your songs in MP3 or WMA format?
Other formats will not play on the device.
My player hangs.
1In the unlikely event that your player hangs, do not panic. Insert a pen tip into the reset hole located at the bottom of the player. Hold until the player shuts down.
Note The existing contents on your player will not be erased.
2If nothing happens, recharge the battery for at least 4 hours and try to power on or reset again. If this does not work, you might have to repair your player with Philips Device Manager.
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