6Frequently asked questions
Bluetooth headset does not switch on.
•Battery is low.
»» Charge the headset.
No connection to a mobile phone.
•Bluetooth disabled.
»» Enable the Bluetooth feature on your mobile phone and turn on the mobile phone before you turn on the headset.
Pairing does not work.
•The headset is not in pairing mode.
»» Follow the steps described in this user manual.
»» Ensure that you see the LED light flashes red and blue alternately before you release the 
button. Do not stop pressing the button after seeing the blue LED only.
The mobile phone cannot find the headset.
•The headset may be connected to another previously paired device.
»» Turn the currently connected device off or move it out of range.
•Pairings may have been reset or headset has been previously paired with other device.
»» Pair the headset with the mobile phone again as described in the user manual.
Voice dialing or redialing does not work.
•Your mobile phone may not support this feature.
The other side cannot hear me, and I hear a beep noise every couple of seconds.
•The microphone is muted.
»» Quickly press 
twice to enable the microphone.
Audio quality is poor and crackling noises can be heard.
•Bluetooth audio source is out of range.
»» Reduce the distance between the headset and the Bluetooth audio source, or remove obstacles between them.
•The earbud is not positioned correctly.
»» Ensure that you position the earbud as described in this user manual and adjust the ear hook to the best fit of your ears.
I hear but cannot control the music on my device (e.g. skip forward/backward).
•Bluetooth audio source does not support AVRCP. »» Check the user manual of your audio source.
Please visit www.philips.com/welcome for additional support.
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