This warranty extends through the lifetime of the surge protector, which means until the surge protector has exceeded its capacity to protect against surges and spikes.The “Protection Working” indicator light will no longer be lit when this capacity is exceeded.The capacity of the surge protector will be exceeded after an occurrence.
This warranty is limited to losses that are not covered by a warranty from the manufacturer of the connected equipment, or by the consumer’s homeowners insurance or renter’s insurance policy. Consumer agrees to first seek coverage under any such warranty or policy, and not seek duplicate coverage from Philips. Consumer agrees to provide insurance information to Philips, at its request; and after a claims settlement, if applicable, Philips reserves the right to be subrogated under any existing warranty from the manufacturer of the connected equipment or under any existing insurance policies the claimant may have.
This warranty is limited to surge protectors which indicate on the packaging an accompanying connected equipment warranty. After any repair or modification of the surge protector by a facility not authorized by Philips, any problems that arise will not be remedied under this warranty.
Your Philips surge protector must be plugged into a properly grounded outlet. All connected equipment must be plugged directly into your surge protector. Using any extension cord, adapters, other grounding wires or electrical connections in conjunction with a Philips surge protector will void all Philips warranties. All wires leading into the equipment, including telephone and coaxial lines, must pass through an appropriate Philips surge protector.
To claim damage as a result of telephone service line transients, equipment must be properly connected to a Philips surge protector which offers telephone line protection (see the user manual for installation instructions), and your telephone service equipment must include a properly installed and operating “primary protection” device at the service entrance. (Such devices are normally added during telephone line installation.) If you fail to connect
the telephone line protection properly, your connected equipment will not be covered by the Connected Equipment Warranty.
To claim damage as a result of coaxial line transients, equipment must be properly connected to a Philips surge protector which offers coaxial line protection (see the user manual for installation instructions). If you fail to connect the coaxial cable protection properly, your connected equipment will not be covered by the Connected Equipment Warranty.The customer service department will provide the consumer with a Return Authorization number (RA#). Philips will determine, at its sole discretion, whether consumer should send the damaged equipment and the surge protector to Philips, or to an independent repair facility.
If Philips so requests, the consumer must, at his/her own expense, send the damaged equipment and the surge protector, along with a copy of the sales receipt, to the specified location, in secure packaging (to prevent further damage) with the RA# clearly displayed on the outside of the package, and with a full written description of the problem, including the consumer’s name, address, and daytime phone enclosed. Philips also reserves the right to examine the site where the damage occurred. If Philips determines that the Connected Equipment Limited Warranty covers the damaged equipment, and that the equipment was damaged as a result of the surge protector which is covered under the Surge Protector Limited Warranty, Philips will either (a) authorize repair of the connected equipment, at a cost up to the maximum amount set forth on the packaging of the surge protector involved;
(b)provide the consumer with an equivalent equipment replacement; or (c) reimburse the consumer for the present fair market value of the damaged connected equipment. If, applicable, the equipment will be returned from Philips to the consumer at Philips expense.
To make a warranty claim, consumer must contact the Philips customer service department at:
USA and Canada surge protection call center:
6EN
