4Service and support

4.1Frequently asked questions

In this chapter you will find answers to the most frequently asked questions about your universal remote control.

4.1.1 Setup

I cannot enter setup mode.

Battery level too low or battery lifetime came to an end.

•Replace the batteries. For this see chapter 2.1.

After replacing the batteries, test if the remote control still operates your devices. If it does not, you have to set up the remote control again. For this refer to chapter 2.2.

The brand code for my device is missing in the ‘Shortlist of brands’ in the Quick Start Guide.

The ‘Shortlist of brands’ only mentions the most common TV, STB, DVD player / recorder and VCR brands.

•You will find a complete brand list on page 15-30 of this user manual.

•Use ‘9999’ as 4-digit code in case you cannot find your brand in the complete brand list. Note that using ‘9999’ may result in a long setup (up to 15 minutes).

My TV switches OFF in step 4 but does not switch ON again in step 5.

TVs of some brands (e.g. Panasonic) only switch ON after a long press on one of the digit buttons. After a long button press in setup mode the remote control will start trying to improve the button (see chapter 2.2.2) instead of switching ON the TV.

•In this case, switch ON the TV manually or use the original remote control for this. Continue with step 6. After successfully completing setup, the remote control will switch ON the TV with a long button press on one of the digit buttons, just as your original remote control.

After setup, not all buttons work as expected.

•Try improving the button(s). See chapter 2.2.2.

How do I set the remote control for combo devices (TV / VCR,TV / DVD, DVD / VCR, etc)?

Some combo devices require you to set up two different source selection buttons to control both parts of the combo device. For example, if you have a TV / DVD combo, you might need to set up the remote control for both TV and DVD to operate your TV / DVD combo.

4.1.2 Operation

The remote control does not wake up anymore. Battery level too low or battery lifetime came to an end.

•Replace the batteries. For this see chapter 2.1.

After replacing the batteries, test if the remote control still operates your devices. If it does not, you have to set up the remote control again. For this refer to chapter 2.2.

The device I want to operate does not respond at all / does not respond to all of the button commands.

•Check if the buttons you press are available on the original remote control of the device.

•Try improving buttons. See chapter 2.2.2.

Not all button functions are available in the database of the remote control.

•Try learning button functions from the original remote control. See chapter 3.2.

Wrong code selected during setup.

•Set up the remote control again for the device. Always test if the device responds, before leaving setup mode.

It may be that the buttons that you are trying to use have a different naming on the original remote control.

•Try out all buttons to find the one(s) you need.

The Teletext buttons do not work.

•Find out whether your TV is equipped with Teletext.

•Try improving the Teletext buttons. See chapter 2.2.2.

•Check whether you are using the correct buttons to switch on Teletext. For TV this is the button; for STB this is the

button.

Service and support English

12 EN

EN 13

Page 6 Page 8
Page 7
Image 7
Philips SRP5004/86 manual Service and support, Frequently asked questions, Setup, Operation
Page 6 Page 8

SRP5004/86 specifications

The Philips SRP5004/86 is a versatile universal remote control designed to simplify the management of various devices within your entertainment system. This remote allows users to consolidate control, facilitating a more streamlined and efficient experience while managing multiple gadgets, such as televisions, DVD players, set-top boxes, and audio equipment.

One of the most notable features of the SRP5004/86 is its extensive device compatibility. This remote is capable of controlling up to four devices simultaneously. This means that instead of juggling multiple remotes for different devices, you can seamlessly switch between components with the press of a button. This is particularly useful in homes with extensive multimedia setups or for those who frequently host gatherings for movie or game nights.

The SRP5004/86 utilizes Philips’ unique "One-Touch" technology, allowing for easy setup and customization. Users can quickly program the remote via an online database that includes codes for thousands of devices from various manufacturers. The process is user-friendly and designed to be completed in just a few steps, ensuring that even those who are not technically savvy can navigate through the configuration with ease.

Additionally, the remote features an ergonomic design that emphasizes user comfort. It is lightweight and easy to hold, which reduces fatigue during long viewing sessions. The buttons are well-placed and touch-sensitive, enhancing usability and promoting a quick response time when switching channels or adjusting settings. A backlit feature is also available, making it easy to use in low-light environments, ensuring you can control your devices without needing to turn on a light.

Moreover, the SRP5004/86 is equipped with a sleek, modern aesthetic that blends in with contemporary home decor. The remote is built with high-quality materials, ensuring longevity and durability to withstand everyday use.

In summary, the Philips SRP5004/86 universal remote control is a practical, user-friendly device rich in features. With its compatibility with multiple devices, simple setup process through One-Touch technology, ergonomic design, backlit buttons, and durable construction, this remote is an excellent choice for anyone looking to enhance their home entertainment experience while minimizing clutter from multiple remotes.
Top Page Image Contents