Troubleshooting

The following problems do not always suggest a defect or malfunction of this Player.

Refer to the problems and lists of possible solutions below before calling for service.

Power

Problem Possible causes and solutions
The Player power cannot be turned
on. Is the power cord firmly plugged into the AC outlet? (Page 19)
When the power cord is plugged into an AC outlet, press and hold STANDBY/
ON on the Player until “ ” appears on the front panel display. Then, after
the STANDBY/ON indicator is lit, turn on the power. (Page 48)
Press STANDBY/ON after the STANDBY/ON indicator turns on. (Page 20)
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The Player power is turned on
automatically. When “Settings” – “KURO LINK” is set to “Yes” on the player, the player’s power
may turn on when the connected TV is operated. (Page 38)
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The Player power is turned off
automatically. Is “Auto Power Off” set to “Yes”? When “Auto Power Off” is set to “Yes”, the
power will be automatically turned off after 10 continuous minutes of inactivity (no
playback). (Page 38)
When “Settings” – “KURO LINK” is set to “Yes” on the player, the player’s power
may turn off when the power of the connected TV is turned off. (Page 38)
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Basic Operation

Problem Possible causes and solutions
The remote control does not work. Use the remote control within its operating range. (Page 19)
Replace the batteries. (Page 19)
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Cannot operate the Player. Are you operating the Player within the specified operating temperature range?
(Page 52)
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Disc Playback

Problem Possible causes and solutions
The Player cannot play a disc. Take out the disc and clean it. (Page 9)
Make sure that the disc is loaded properly (aligned in disc tray and label-side up).
(Page 24)
Make sure that region code on the disc matches that of this Player. (Page 6)
Allow any condensation in or near the Player to dry. (Page 9)
Check that the disc is recorded in the compatible TV system (PAL or NTSC).
The Player cannot play back video which was not recorded normally. (Page 6)
Proper playback may be impossible due to the state of the disc recording, a
scratched, warped or dirty disc, the state of the pick-up, or compatibility issues
between this Player and the disc being used. (Pages 6, 9)
When the recorded time of a disc is unusually short, playback may not be possible.
BD-RE/R discs recorded in a format other than BDMV/BDAV cannot be played
back. (Page 6)
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The disc is automatically ejected
after closing the disc tray. Make sure that the disc is loaded properly (aligned in disc tray and label-side up).
(Page 24)
Take out the disc and clean it. (Page 9)
Make sure that region code on the disc matches that of this Player. (Page 6)
Make sure that the disc is playable. (Page 6)
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Video stops. Has the Player been subjected to shock or impact? Are you using it in an unstable
location? The Player will stop if it senses shock or vibration.
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The Player makes a snapping sound
when starting playback or loading
a disc.
The player may sometimes make a snapping sound when starting playback if it has
not been operated in a while. These sounds are not malfunctions of the player but
are normal operating conditions.
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Appendix
(Continued on the next page)

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