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Chapter 4 Using the Support Site
Before contacting us about how to use DJS or with technical questions, please check the User’s Manual recorded on the DJS
To connect to the DJS support site, click [File] on the DJS menu and then click [Internet].
When using the DJS support site, it is necessary to enter the login name and password you specified when you registered as a DJS user.
When using the DJS support site, please have the following details at hand when you contact us: customer’s name, product name, installation key, model and specs of the computer (CPU, amount of memory, peripheral devices connected, etc.), version of the operating system and a detailed description of the problem you are experiencing.
We are only able to provide support for DJS users who have completed user registration. Please take care of the login name and password you specified during user registration in the same way as the installation key and registration ID so you do not forget them.
*For information about installation of DJS or how to complete user registration, please refer to the User’s Manual that is recorded on the DJS
If you experience difficulties in installing the software or completing user registration, please refer to our home page on the internet.
Information on Installation and User Registration
http://www.prodjnet.com/djs/support
* If you have questions about your computer, peripheral devices or technical questions, such as about combinations with products other than those we support, please check with the manufacturer of the device or contact the sales outlet.
There are DJS version updates scheduled in order to improve the performance and add functionality. By completing the user registration, you not only gain access to our support site, but it also allows you to download the updater program. By all means update your version of DJS with this updater program so you can always have the latest version to use.
10 | DJS Ver. 1.500 |
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