TECHNICAL SUPPORT (FAQ)
Problem & Question |
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| Possible Solution | ||
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| *Check if the Power Switch is in the ON | |
Power LED is not on |
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| position | ||
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| *Power Cord should be connected | |
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| *Check if the PC system is Plug & Play | |
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| compatible | |
No Plug & Play |
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| *Check if the Video Card is Plug & Play | |
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| compatible | ||
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| *Check if the | |
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| Cable is bent. | |
Picture is fuzzy |
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| *Adjust the Contrast and Brightness | |
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| Controls. | ||
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Picture bounces or a wave | *Move electrical devices that may cause | ||||
pattern is present in the picture | electrical interference. | ||||
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| *Computer Power Switch should be in | |
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| the ON position. | |
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| *Computer Video Card should be snugly | |
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| seated in its slot. | |
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| *Make sure monitor’s video cable is | |
The power LED is ON (Amber) | properly connected to the computer. | ||||
*Inspect monitor’s video cable and make | |||||
but there’s no | video | or | no | ||
sure none of the pins are bent. | |||||
picture. |
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| *Make sure computer is operational by | ||
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| hitting the CAPS LOCK key on the | |
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| keyboard while observing the CAPS | |
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| LOCK LED. The LED should either turn | |
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| ON or OFF after hitting the CAPS LOCK | |
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| key. | |
Missing one of the primary | *Inspect the monitor’s video cable and | ||||
colors (RED, | GREEN, | or | make sure that none of the pins are | ||
BLUE) |
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| bent. | |
Screen image is not centered | *Adjust pixel frequency (CLOCK) and | ||||
or sized properly. |
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| FOCUS or press | ||
Picture has color defects |
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| *Adjust RGB color or select color | ||
(white does not look white) |
| temperature. | |||
Horizontal | or | vertical | *Use win 95/98 | ||
CLOCK and FOCUS or perform hot- key | |||||
disturbances on the screen |
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