TECHNICAL SUPPORT (FAQ)
Problem & Question | Possible Solution | ||
Power LED is not on | *Check if the Power Switch is in the ON | ||
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| position |
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| *Power Cord should be connected |
No Plug & Play |
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| *Check if the PC system is Plug & Play |
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| compatible |
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| *Check if the Video Card is Plug & Play |
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| compatible |
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| *Check if the |
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| Cable is bent |
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| *Make sure the LCD Monitor Drivers are |
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| installed |
Picture is fuzzy |
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| *Adjust the Contrast and Brightness |
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| Controls. |
Picture bounces or a wave | *Move electrical devices that may cause | ||
pattern is present in the picture | electrical interference. | ||
The power LED is ON (Amber) | *Computer Power Switch should be in | ||
but there’s no video or no | the ON position. | ||
picture. |
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| *Computer Video Card should be snugly |
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| seated in its slot |
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| *Make sure monitor’s video cable is |
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| properly connected to the computer. |
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| *Inspect monitor’s video cable and make |
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| sure none of the pins are bent. |
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| *Make sure computer is operational by |
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| hitting the CAPS LOCK key on the |
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| keyboard while observing the CAPS |
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| LOCK LED. The LED should either |
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| turn ON or OFF after hitting the CAPS |
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| LOCK key. |
Missing one of the primary | *Inspect the monitor’s video cable and | ||
colors (RED, |
| GREEN, or | make sure that none of the pins are |
BLUE) |
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| bent. |
Screen image is not centered | *Adjust pixel frequency (CLOCK) and | ||
or sized properly. |
| FOCUS or press | |
Picture has color defects | *Adjust RGB color or select color | ||
(white does not look white) | temperature | ||
Horizontal | or | vertical | *Use win 95/98 |
disturbances on the screen | CLOCK and FOCUS or perform hot- | ||
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| key |
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