Planar TD3200 user manual Appendix, Troubleshooting

Appendix

Troubleshooting

A properly-functioning TD3200 will show a “splash screen” when power is first applied. If a suitable video source is attached, the screen will then display whatever video image is being sent to the TD3200 shortly after the splash screen appears. Note that when power is applied you should also see light from the LEDs located around the perimeter of the AMLCD screen. When power is being supplied to the TD3200 power supply, the indicator light on the power brick will glow green.

Possible Problem – After setup, the switch on the Connection Interface Plate (see page 7) has been turned on and no image appears. In addition, the LEDs in the box are not functioning. This probably means no power is being applied to the display box. Items to check:

•Verify the power brick is plugged into a power source. Note: if the power brick is receiving power, a green LED on the brick will be lit.

•Make sure the power cord is securely attached to the power brick.

•Check to see the output plug from the power brick is properly inserted in the plug located in the Connection Interface Plate.

Possible Problem – The splash screen appears after power is turned on, but a “no sync” message appears on the screen and afterward the monitor shows no image. This usually means no recognizable video signal is being received by the display box. Items to check:

•Make sure the video cable is properly plugged in at the video source

(computer or media player).

•Verify the other end of the same video cable checked previously is securely plugged into either the HDMI or DisplayPort receptacle in the Connection Interface Plate (see page 7).

•If an adapter is being used as part of the video cable, check to confirm the two plugs are properly seated.

•If you are using a DVI plug from the video source, check to make sure there are no bent pins in the plug.

•Verify that the output of your computer or player is one of the formats listed on page 13 of this document.

If these troubleshooting instructions do not resolve the problem, please call 1.866.PLANAR1 and select option 1 to determine the next steps.

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