Planar XP19W manual Troubleshooting, Appendix, Specifications, Symptom Possible solution

11

Troubleshooting

Warning

Do not try to repair your TV yourself. Refer all service to a qualified service technician.

Symptom	Possible solution
No power	• Make sure that the power cord
	is connected to your TV and a
	power outlet.
	• Unplug the power cord, wait 60
	seconds, then plug the cord
	back in and turn on your TV.
No picture	• Make sure that the video cables
	are connected securely to the
	back of your TV.
	• Adjust the contrast and
	brightness.
	• Make sure that the correct
	video mode is selected.
	• Make sure that the incoming
	signal is compatible.
	• Make sure the antenna is
	connected correctly.
	• Check the closed caption
	settings. Some TEXT modes
	can block the screen.
Good picture but no	• Increase the volume.
sound	• Make sure that the sound is not
	muted.
	• Make sure that the correct
	audio mode is selected.
Good sound but poor	• Adjust the contrast, color, and
color	brightness settings.
Poor picture	• Make sure that the room is not
	too bright. Light reflecting off
	the screen can make the picture
	difficult to see.
	• If an S-VHS camera or a
	camcorder is connected while
	another connected device is
	turned on, the picture may be
	poor. Turn off one or more
	devices.
Horizontal dotted line	• Your TV may be too close to
	another electrical device, such
	as a hair dryer or neon light.
	Turn off the device or move
	your TV.
“Ghost” or double image	• This may be caused by
	obstructions to the antenna,
	such as high-rise buildings or
	hills. Use of a highly directional
	antenna may improve the
	picture quality.
Remote control does not	• Press the TV button.
work	• Replace the batteries. Make
	sure that the + and – symbols
	on the batteries align with the +
	and – symbols in the battery
	compartment.
	• Clean the remote sensor on the
	front of your TV.
	• Bright or fluorescent lighting
	may interfere with the remote
	control signal. Turn off the light
	or move your TV.
Snowy picture or noise	• Make sure that the A/V and
	antenna cables are connected
	correctly and securely.

Symptom	Possible solution
VGA picture is not stable	• Make sure that you have
or synchronized	selected the correct VGA mode
	on your computer.
No output from one of	• Adjust the balance in the Sound
the speakers	menu.
Control buttons do not	• Unplug the power cord, wait a
work	few seconds, then plug the cord
	back in and turn on your TV.
After images appear	• Do not display a still image,
	such as a logo, game, or
	computer image, for an
	extended period of time. This
	can cause a permanent after
	image to be burned into the
	screen. This type of damage is
	not covered by your warranty.

Appendix

To attach a wall mount bracket to your TV:

1Remove the four M4 screws holding your TV to the stand.

2Secure the wall mount bracket to the back of your TV using four M4 screws, as indicated in the illustration.

100 mm M4 screws

Attach wall	100 mm
bracket here

Remove M4 screws Remove M4 screws

Remove stand

Specifications

•Design and specifications are subject to change without notice.

Analog standard	NTSC
Digital standard	ATSC, 8-VSB, Clear-QAM
Screen	19-inch
Channel coverage	VHF: 2-13
	UHF: 14-69
	CATV: Mid band - A-8 ~ A-1, A ~ I
	Super band - J ~ W
	Hyper band - AA ~ ZZ, AAA, BBB
	Ultra band - 65 ~ 94, 100 ~ 135
Power source	AC 100-240 V 50/60 Hz
Power	<80 W
consumption	<1 W in standby mode