Chapter 4. Troubleshooting

If the ADE-4200/ADW-4200 Wireless ADSL Router is not functioning properly, you can refer first to this chapter for simple troubleshooting before contacting your service provider. This could save you time and effort but if the symptoms persist, then consult your service provider.

Problems Starting Up the ADE-4200/ADW-4200

Problem

Corrective Action

None of the LEDs are on when you turn on the ADE-4200/ADW- 4200

Check the connection between the adapter and the ADE-4200/ADW-4200 . If the error persists, you may have a hardware problem. In this case you should contact technical support.

Problems with the WAN Interface

 

 

Problem

 

 

Corrective Action

 

 

 

Initialization of the PVC

 

 

Ensure that the cable is connected properly from the

 

 

 

 

 

ADSL port to the wall jack. The ADSL LED on the front

 

 

 

connection failed.

 

 

 

 

 

 

 

 

panel of the ADE-4200/ADW-4200 should be on. Check

 

 

 

 

 

 

that your VPI, VCI, type of encapsulation and type of

 

 

 

 

 

 

multiplexing settings are the same as what you

 

 

 

 

 

 

collected from your telephone company and ISP.

 

 

 

 

 

 

Reboot the ADE-4200/ADW-4200 . If you still have

 

 

 

 

 

 

problems, you may need to verify these variables with

 

 

 

 

 

 

the telephone company and/or ISP.

 

Problems with the LAN Interface

 

 

 

Problem

 

 

Corrective Action

 

 

 

Can’t ping any station

 

 

Check the Ethernet LEDs on the front panel. The LED

 

 

 

 

 

should be on for a port that has a station connected. If it

 

 

 

on the LAN.

 

 

 

 

 

 

 

 

is off, check the cables between your ADE-4200/ADW-

 

 

 

 

 

 

4200 and the station. Make sure you have uninstalled

 

 

 

 

 

 

any software firewall.

 

 

 

 

 

 

 

 

 

 

 

 

 

Verify that the IP address and the subnet mask are

 

 

 

 

 

 

consistent between the ADE-4200/ADW-4200 and the

 

 

 

 

 

 

workstations.

 

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