Q:Why does the ICA-110/ICA-110W work locally but not externally?

A1: Might be caused from the firewall protection. Need to check the Internet firewall with your system administrator.

A2: The default router setting might be a possible reason. Need to double check if the configuration of the default router settings is required.

Q:Why does a series of broad vertical white line appears through out the image?

A:A likely issue is that the CMOS sensor becomes overloaded when the light source is too bright such as direct exposure to sunlight or halogen light. You need to reposition the Internet Camera into a more shaded area immediately as this will damage the CMOS sensor.

Q:There is bad focus on the ICA-110/ICA-110W, what should be done?

A1: The focus might not be correctly adjusted for the line of sight. You need to adjust the ICA-110/ICA-110W focus manually as described in Adjust Internet Camera Focus.

Q: Noisy images occur how can I solve the problem?

A1: The video images might be noisy if the ICA-110/ICA-110W is used is a very low light environment. To solve this issue you need more lighting.

A2: There might be wireless transmission interference make sure there are no other wireless devices on the network that will affect the wireless transmission.

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