6. Troubleshooting

wWhy other Powerline Adapters aren’t listed on the network of my Configuration Utility?

A:Make sure other devices are working properly and correctly installed. Please also check if every device uses the same network password. Try to set each device with the same network password or add other device’s device password into your remote password list.

wWhat types of security problems will I be encountering?

A:If your house is on the same power grid as your neighbor, it is possible for a hacker to get in your network. However, this problem can be easily overcome by activating the encryption key of each Powerline device.

wWill HomePlug operate on different circuit breakers?

A:HomePlug can operate on different circuit breakers without affecting the performance. However, the signal will not pass through the power transformers outside your house.

wWhat OS does the HomePlug utility software fully support?

A:Windows 98SE, ME, 2000, and XP. Windows NT and Mac are only supported by the Ethernet Powerline Adapter as a Bridge.

wHow does 56bit-DES compare with Wireless 802.11b 128bit-WEP encryption?

A:56bit-DES is superior because of its DES type encryption. Just because 802.11b uses 128bit-WEP with more bits doesn't mean the encryption is better. HomePlug devices use hardware 56bit-DES encryption. With hardware encryption the signal is almost impossible to crack. The hardware encryption process does not affect bandwidth, and the encryption is enabled at all times.

wI cannot connect to other computers on my powerline network or to the Internet.

A:Make sure the IP address and TCP/IP protocol are set up correctly for all the powerline networked computers.

wDo the PL-103E/U device cause interference with other home networking or products?

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