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Troubleshooting

Problem

Solution

My headset does

Make sure the headset is fully charged and paired with

not work with my

your phone.

phone.

Headset was not in pairing mode when mobile phone

 

 

menu selections were made. See “Pairing” on page 6.

 

Incorrect menu selections were made on your mobile

 

phone. See “Pairing” on page 6.

My phone did not

Turn both your phone and headset off and on, and then

locate the headset.

repeat the pairing process on page 6.

I could not enter my

Turn both your phone and headset off and on, and then

passkey.

repeat the pairing process on page 6.

I cannot hear

The headset is not turned on. Press the call control button

caller/dial tone.

for approximately 2 seconds until you hear a tone or see

 

the indicator glow blue.

 

Your headset is out of range. Move the headset closer to the

 

phone or Bluetooth device. See “Range” on page 15.

 

Your headset battery is drained. Charge your battery using

 

the AC charger. See “Charging” on page 5.

 

The listening volume is too low. Press the volume up

 

button to increase the sound you hear in the headset.

Audio quality is

Make sure that you have a proper seal on the ear bud. See

poor.

“Custom Fit” on page 8.

I cannot hear

For stereo listening, your Bluetooth device must support

music.

the Bluetooth Advanced Audio Distribution Profile (A2DP),

 

which defines how Bluetooth devices stream stereo quality

 

audio from one device to another. For example, music

 

streamed from a mobile phone to a wireless headset.

Callers cannot hear

Mute is turned on. Press the mute button.

me.

Your headset is out of range. Move the headset closer to

 

 

the phone or Bluetooth device. See “Range” on page 15.

The ear buds do not

Try a different size ear bud. See “Custom Fit” on page 8.

fit my ear.

 

My headset falls out

Use the ear loop stabilizer for increased lateral support.

of my ear.

See “Custom Fit” on page 8.

 

Try a different size ear bud. For a proper fit, the ear bud

 

should create a seal. When the ear bud fits properly, you

 

feel a slight amount of resistance when you remove the

 

headset from your ear. See “Custom Fit” on page 8.

My ear bud needs

Remove the ear bud from the headset and wash it in warm

to be cleaned.

soapy water and rinse thoroughly. When the ear bud is

 

completely dry, put it back on your headset.

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Plantronics Voyager 855

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Plantronics 855 manual Troubleshooting, Problem Solution