EN ENGLISH
Troubleshooting
Problem | Solution |
My headset does | Make sure the headset is fully charged and paired with |
not work with my | your phone. |
phone. | Headset was not in pairing mode when mobile phone |
| |
| menu selections were made. See “Pairing” on page 6. |
| Incorrect menu selections were made on your mobile |
| phone. See “Pairing” on page 6. |
My phone did not | Turn both your phone and headset off and on, and then |
locate the headset. | repeat the pairing process on page 6. |
I could not enter my | Turn both your phone and headset off and on, and then |
passkey. | repeat the pairing process on page 6. |
I cannot hear | The headset is not turned on. Press the call control button |
caller/dial tone. | for approximately 2 seconds until you hear a tone or see |
| the indicator glow blue. |
| Your headset is out of range. Move the headset closer to the |
| phone or Bluetooth device. See “Range” on page 15. |
| Your headset battery is drained. Charge your battery using |
| the AC charger. See “Charging” on page 5. |
| The listening volume is too low. Press the volume up |
| button to increase the sound you hear in the headset. |
Audio quality is | Make sure that you have a proper seal on the ear bud. See |
poor. | “Custom Fit” on page 8. |
I cannot hear | For stereo listening, your Bluetooth device must support |
music. | the Bluetooth Advanced Audio Distribution Profile (A2DP), |
| which defines how Bluetooth devices stream stereo quality |
| audio from one device to another. For example, music |
| streamed from a mobile phone to a wireless headset. |
Callers cannot hear | Mute is turned on. Press the mute button. |
me. | Your headset is out of range. Move the headset closer to |
| |
| the phone or Bluetooth device. See “Range” on page 15. |
The ear buds do not | Try a different size ear bud. See “Custom Fit” on page 8. |
fit my ear. |
|
My headset falls out | Use the ear loop stabilizer for increased lateral support. |
of my ear. | See “Custom Fit” on page 8. |
| Try a different size ear bud. For a proper fit, the ear bud |
| should create a seal. When the ear bud fits properly, you |
| feel a slight amount of resistance when you remove the |
| headset from your ear. See “Custom Fit” on page 8. |
My ear bud needs | Remove the ear bud from the headset and wash it in warm |
to be cleaned. | soapy water and rinse thoroughly. When the ear bud is |
| completely dry, put it back on your headset. |
18 | Plantronics Voyager 855 |
