TROUBLESHOOTING FOR .AUDIO 910
Problem
My Voyager headset does not work with the softphone I am using on my PC (I cannot answer or disconnect from the headset call button).
I’ve plugged in the USB Bluetooth adapter, but my headset does not respond to button presses.
I’ve installed PerSonoCall and the USB Bluetooth adapter but the system tray icon shows a red X (denoting no connection).
I cannot hear caller/dial tone.
Solution
• Check compatibility list on www.plantronics.com/ |
personocall to ensure your softphone is |
compatible for remote answer and disconnect. |
• Headset battery needs to be charged. See page 5. |
• Headset is not paired to the USB Bluetooth |
adapter. See page 8. |
• When a PC goes into standby or hibernation, the |
USB Bluetooth adapter is no longer powered on. |
Ensure your PC is in an active state. |
• Ensure PerSonoCall software is installed |
and running. See page 9. |
• Headset is not paired to the USB Bluetooth |
adapter. See page 8. |
• Headset battery needs to be charged. See page 5. |
• Headset may be out of range of the USB |
Bluetooth adapter. Move closer to adapter until |
the headset is within range. Range varies with |
office environment. |
• When a PC goes into standby or hibernation, the |
USB Bluetooth adapter is no longer powered on. |
Ensure your PC is in an active state. |
• Headset is not paired to the USB Bluetooth |
adapter. See page 8. |
• Headset is not paired to the USB Bluetooth |
adapter. See page 8. |
• Headset battery needs to be charged. See page 5. |
Problem
Sound in headset is distorted.
I can hear echo in headset.
I can hear too much background conversation or noise.
The other headset I was using to listen to music does not work any more.
My headset stops responding to button presses.
Battery talk time or standby time is significantly degraded even after a full charge.
Solution
•Lower the listen volume on your softphone until the distortion disappears.
•If the distortion is still present, lower the listen volume control on the computer.
•Adjust volume on headset. See page 16.
•Speak volume is too high. Lower the speak volume on your softphone until the noise disappears. If the noise is still present, lower the microphone volume control on the computer.
•The USB Bluetooth adapter will set itself as the default audio device in Windows®. Use the Audio settings in Windows® under Sounds and Audio Devices to change the device used for audio.
•Headset battery may be dead, so ensure the headset is fully charged. See page 5.
•When a PC goes into standby or hibernation, the USB Bluetooth adapter is no longer powered on. Ensure your PC is in an active state.
•The headset radio link is locked on. Ensure you do not lock the radio link on for long periods of time as it will significantly reduce the standby and talk time of the headset. See page 10.
•Battery may be deteriorating. Call your supplier or Plantronics.
Callers cannot hear me.
• The USB Bluetooth adapter is not set as the |
default audio device. Use the Audio settings in |
Windows® under Sounds and Audio Devices to |
select “Plantronics BT Adapter” as the audio |
device. |
• Listening volume is too low. Press the volume up |
button on the headset. See page 16. |
• Headset is muted. Press the mute button on |
headset to unmute the microphone. See page 16. |
• Headset microphone boom aligned incorrectly. |
Align the headset boom with your mouth. |
• Speak volume is too low. Increase the speak |
volume on your softphone until you can be heard |
by callers. If the volume is still too low, increase |
the microphone level on your computer. |
• Headset battery needs to be charged. See page 5. |
• The USB Bluetooth adapter is not set as the |
default audio device. Use the Audio settings in |
Windows® under Sounds and Audio Devices |
to select “Plantronics BT Adapter” as the audio |
device. |
I hear beeps in the headset.
Pressing the call control button on the headset when I have an incoming call on my softphone hangs up the call.
I am using my headset to answer calls from both my softphone and my mobile phone, and pressing the call control button on the headset takes my softphone off the hook instead of answering my ringing mobile phone.
•One beep every 10 seconds is caused by a low battery warning. Recharge battery by returning headset to the charging stand for one to three hours until indicator light turns blue.
•One beep is an out of range warning. Move closer to the USB Bluetooth adapter.
•Two beeps every 30 seconds indicate your mute is on. Press the mute button once to turn mute off.
•Uncheck the box in the Basic Options screen for “Allow headset call control button to toggle the headset’s radio link”. See page 10.
•Check the box in the Basic Options screen for “Allow headset call control button to toggle the headset’s radio link”. See page 10.
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