Troubleshooting

Problem

I cannot hear caller.

Callers cannot hear me.

Sound in headset is distorted. I can hear echo in headset.

The other headset I was using to listen to music does not work any more.

My headset stops responding to button presses.

My headset does not work with the headset I am using on my PC. (I cannot answer or disconnect from the headset call button).

Solution

The USB headset is not set as the default audio device. Use the Audio settings

in Windows under Sounds and Audio Devices to select “Blackwire C210/ C220” as the audio device.

Listening volume is too low. Press the volume up button on the headset.

Headset is muted. Press the mute button on headset to unmute the microphone.

Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.

The USB headset is not set as the default Voice device. Use the Voice settings in Windows under Sounds and Audio Devices to select “Blackwire C210/C220” as the voice device.

Lower the listen volume on your softphone until the distortion disappears.

Adjust volume on headset.

The USB headset will set itself as the default audio device in Windows. Use the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio.

When a PC goes into standby or hibernation, the USB headset no longer is powered on. Be sure your PC is in an active state.

Check compatibility list on plantronics.com/software to ensure your softphone is compatible for remote answer and disconnect.

When a PC goes into standby or hibernation, the USB headset is no longer powered on. Be sure your PC is in an active state.

Be sure Plantronics software is installed and running.

Plantronics, Inc.

345 Encinal Street

Santa Cruz, CA 95060

United States

Tel: 800-789-4971

plantronics.com

For product support contact us at plantronics.com/support.

©2010 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Blackwire, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. All other trademarks are the property of their respective owners.

Patents US D540777; D540778

8

82874-16 (03.10)

Page 5
Image 5
Plantronics C210, C220 manual Troubleshooting

C210, C220 specifications

Plantronics has long been recognized for its high-quality audio solutions, and among its impressive lineup are the Plantronics C220 and C210 headsets. These devices are designed for everyday use, particularly in office environments and for professionals who require clear and reliable communication.

The Plantronics C220 and C210 headsets are equipped with lightweight designs, ensuring comfort even during extended wearing periods. The C220 model features an adjustable headband and a padded ear cushion, which provides a snug fit while preventing fatigue. The C210 model mirrors this comfort, but with a slightly different style, making it suitable for various preferences.

One of the standout features of both models is their advanced audio technology. They utilize wideband audio capabilities, delivering crystal-clear sound quality that enhances voice clarity. This is particularly beneficial for professionals engaged in telephone conferences or remote meetings, as it allows for natural conversations without the hassle of distortion or interruptions.

Additionally, both headsets incorporate noise-cancellation technology. This feature effectively minimizes background noise, enabling users to focus solely on the conversation at hand. The integrated microphone is designed to pick up the user's voice while filtering out ambient sounds, ensuring that communication remains uninterrupted and consistent.

The Plantronics C220 and C210 headsets provide seamless connectivity options as well. They are equipped with a USB connection, making it easy to connect to various devices such as computers, laptops, and VoIP telephones. The plug-and-play functionality allows users to get started with minimal setup, streamlining the process for busy professionals.

Furthermore, durability is a key aspect of the C220 and C210 headsets. Constructed with high-quality materials, they are built to withstand the rigors of daily use. This reliability ensures that they remain a valuable asset for users long-term, reducing the need for frequent replacements.

In summary, the Plantronics C220 and C210 headsets stand out for their comfort, advanced audio technologies, noise-cancellation features, seamless connectivity, and durable design. They serve as excellent companions for professionals seeking an effective communication tool, enhancing productivity in any work environment. With these headsets, Plantronics continues its commitment to delivering top-notch audio solutions that cater to the needs of modern users.