standby or hibernation, an optional AC power supply is provided to ensure the headset can be continuously charged

PROBLEM

My headset does not work with my softphone.

Possible Cause

Solution

Incorrect softphone selected

Ensure you have selected the softphone you

 

are using through the software. If the

 

softphone you are using does not appear

 

on the list, please check

 

www.plantronics.com for software updates

Headset has a flat battery

Ensure your battery is fully charged. If you

 

are using a laptop that regularly goes into

 

standby or hibernation, the AC power

 

supply is available to ensure the headset

 

can be continuously charged

CS50/CS60-USB not set as the voice device

Use the audio settings on the computer or CS50-USB/CS60-USB is the softphone to ensure that the device used for voice.

PROBLEM

I plugged everything in but the lights won’t come on.

Possible Cause

Solution

Computer not turned on

Check that the computer is turned on and not

 

in standby or hibernation mode.

Insufficient power from USB port

If using a USB hub, check that the AC power

 

supply is correctly connected and that the hub

 

can supply 250mA to charge the headset.

PROBLEM

 

I cannot hear caller / dial tone.

 

Possible Cause

Solution

Too far away from base

Ensure you are within range of the base

Listen volume too quiet

Adjust the Listen Volume Control on the

 

headset, softphone and PC audio control.

 

Ensure the headset speaker is positioned

14

Page 15
Image 15
Plantronics CS60 manual Problem, Plugged everything in but the lights won’t come on

CS60 specifications

The Plantronics CS60 is a sophisticated wireless headset designed for professionals who require mobility and efficiency in their communication environment. Ideal for use in offices, call centers, and remote work settings, it offers a combination of comfort, advanced technology, and superior audio quality.

One of the standout features of the CS60 is its impressive wireless range, allowing users to move freely within a radius of up to 300 feet from the base station. This significant range minimizes the need for tethered communication and enhances productivity, especially in dynamic work environments. The headset employs DECT (Digital Enhanced Cordless Telecommunications) technology, which not only provides a reliable connection but also minimizes interference from other devices, ensuring crystal-clear audio quality.

Comfort is a critical aspect of the CS60 design. The headset comes with a lightweight frame that makes it comfortable to wear for extended periods. Its adjustable headband and the choice of ear loops or over-the-ear cushions cater to individual preferences, making it suitable for users with different ear sizes and comfort needs. Furthermore, the CS60 incorporates noise-canceling technology, which helps to reduce background noise, allowing for clearer conversations and improved focus during calls.

Another notable characteristic of the CS60 is its battery life. The headset boasts up to 8 hours of talk time on a single charge, making it reliable for long work sessions and reducing the need for frequent recharging. Additionally, the charging base is designed for convenience, allowing users to dock the headset easily when not in use.

The CS60 also features intuitive call management controls, enabling users to answer, end, and mute calls effortlessly. Integration with various phone systems is seamless, as it is compatible with a wide range of devices, including desk phones, softphones, and mobile phones. The headset can be connected using a simple plug-and-play setup.

In summary, the Plantronics CS60 headset is a powerful communication tool, enriching the user experience with its combination of comfort, advanced wireless technology, and exceptional audio performance. It is an ideal choice for professionals seeking to enhance their productivity while maintaining clear and effective communication.