TROUBLESHOOTING
PROBLEM
I hear a low pitch hum in my headset speaker and/or my callers complain they can hear a hum.
Move the Compatibility Slide Switch (2) between position 5 and 6 to see if the hum disappears in either position.
Ensure the External Audio Device Cable is routed away from your monitor or other electrical device.
PROBLEM
I hear three ‘beeps’ in the headset.
If you are using batteries to power the MX10 Multimedia Adapter, the three ‘beeps’ are telling you that the batteries are low and need to be replaced. Refer to
the Installation section.
PROBLEM
The microphone level to my computer is too loud.
Check that the green jack plug on the external audio device cord is plugged into the "Mic In" jack on the soundcard.
Review your soundcard "Mixer" settings on the computer to adjust the microphone volume.
PROBLEM
The sound from my computer is distorted.
Plug the black jack plug on the external audio device cord into the "Line Out" jack and adjust the External Audio Listen Volume Control (10) for comfortable volume.
TROUBLESHOOTING
PROBLEM
I am using my Headset Switcher Adapter with an audio device and no telephone. I cannot hear the audio device.
Move the Compatibility Slide Switch (2) to position 5. Depress the Telephone/Computer Audio Switch (7) (coloured indicator showing). Depress the Microphone Selection Switch (8)
(coloured indicator showing).
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