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4Troubleshooting
Handset does not dial out
I always get Microsoft Lync dialtone when I press the speakerphone button. I cannot just stream audio through the speakerphone.
1.Unplug all Audio Devices from the PC
2.Reconnect the
3.Choose Set Up Audio and Video from Tools in the Microsoft Lync menu
4.Choose “default Calisto
The speakerphone button is designed to take Lync off hook when no call is present, to stream audio through the handset speakerphone install Plantronics Spokes software and
I do not get Caller ID | Check the compatibility of your softphone. The P240 does not get Caller ID information from Avaya |
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I cannot dial out | Check the compatibility of your softphone. Cisco IP Communicator does not support dialing from |
| the P240. |
I cannot use the dialpad to navigate menus or enter information while in a call
Check the compatibility of your softphone. Use the softphone keypad, some softphones may not support in call DTMF signaling. Avaya
Plantronics Calisto P240 USB Handset | 8 |