9 Troubleshooting and Common Questions
My headset is unstable.
My headset doesn’t work with Microsoft Lync/Office Communicator.
I hear Microsoft Lync/Office Communicator audio through my PC speakers and only want to hear it through my headset.
Speaking and/or listening volume is too low or too high.
When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimise the position of the headset. See Wearing the Headset.
Ensure your headset is charged.
Ensure your headset is subscribed to the USB adapter.
If you press the call control button on your headset, you should hear a Microsoft Lync/Office Communicator dial tone. If not, you need to ensure the headset is the default device by going to Microsoft Lync/Office Communicator > Tools > Set Up Audio and Video > Handset or Headset and choosing your headset as the default.
Disconnect and
Restart your computer.
Ensure that the headset is the default speaker/speakerphone device. Go to Microsoft Lync/Office Communicator > Tools > Set Up Audio and Video > Speaker/Microphone or Speakerphone and select your headset as the default device.
Adjust headset listening volume with volume button.
Adjust listening/speaking volumes in the computer’s sound control panel/system preferences. Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an echo in the headset.
Reduce speaking and/or listening volume on the computer using your softphone application. Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
Talk time performance is significantly | The replaceable battery is wearing out. Contact plantronics.com to purchase a new battery. Use |
degraded even after a full recharge. | only the battery type supplied by Plantronics. |
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