![](/images/new-backgrounds/1173676/173676123x1.webp)
Troubleshooting
Check the following matters before requesting servicing.
Problem |
| Check | Reference |
| Page | ||
|
|
| |
Power does not turn on | • | Is the power cord plugged into a power outlet? | |
| • | Is the lamp cover properly mounted? | |
| • | Is the projector’s temperature high? To protect the projector, the power can- | |
|
| not be turned on when the projector’s temperature is abnormally high. |
|
| • | Has the lamp reached the end of its service life? | |
|
|
|
|
No image is produced | • | Is a connected input selected? | |
| • | Is the cable properly connected to the input terminal? | |
| • | When a computer is connected, are signals being output from the computer? | |
| • | Does the signal being input have a frequency usable with this projector? | |
| • | Are the brightness and contrast adjusted to the minimum? | |
| • | Is the STATUS indicator lit a steady red or flashing red? | |
| • | When the component signal of the DVD player is connected with the RGB | |
|
| connector and the image is not output, is [Input Settings] of the RGB con- |
|
|
| nector properly selected? |
|
| • | For a RGB input, has the picture been properly adjusted? | |
|
|
|
|
Image is distorted | • | Is the projector properly installed? | |
| • | For trapezoidal (keystone) distortion, perform keystone adjustment. | |
|
| Please note that depending on the projected picture and the projection con- |
|
|
| ditions, it may not be possible to eliminate keystone distortion completely. |
|
|
|
|
|
Image is out of focus | • | Is the lens properly focused? | |
| • | Are the screen and projector installed at the proper distance? | |
| • | Does the projection distance exceed the focusing range? | |
| • | Is there condensation on the lens, etc.? | — |
|
| If the projector is moved from a cool storage area to a warm place and the |
|
|
| power is turned on, condensation may form on the lens or internal optical |
|
|
| parts. If this happens, wait until the condensation has evaporated before |
|
|
| using the projector. |
|
|
|
|
|
Image is not in proper posi- | • | For a computer input, are the horizontal and vertical positions properly ad- | |
tion and is not displayed |
| justed? |
|
properly | • | Does the input signal have a compatible resolution and frequency? Check | |
|
| the computer’s resolution. |
|
|
|
|
|
Video image is crushed | • | If the image is crushed in the horizontal or vertical direction or if it is not | |
|
| displayed over the entire screen, select a different aspect ratio. |
|
|
|
|
|
Colors of the overall image | • | When a component signal is being input, is the color space setting proper? | |
are strange | • | For a composite input, is the hue properly adjusted? | |
|
|
|
|
Characters flicker or colors | • | From the menu, select “Image” and adjust the clock frequency and phase. | |
are offset for RGB inputs |
|
|
|
|
|
| |
Cannot select the menu | • Other than [Settings], [Option] and [Information], selection will not be pos- | — | |
name |
| sible unless a signal is being input to the projector and the image/picture is |
|
|
| projected. |
|
|
|
|
|
Remote control unit does | • | Are the remote control unit’s batteries worn? Replace with new batteries. | |
not operate | • | Is there an obstacle between the remote control unit and the projector’s | |
|
| remote control signal sensor? |
|
| • | Is the remote control unit outside of range? | |
| • | Are you pointing the remote control unit’s transmitter towards the projector’s | |
|
| remote control signal sensor? |
|
|
|
|
|
STATUS indicator is lit red | • | See “When an indicator is lit or flashing”. | |
or flashing red |
|
|
|
|
|
|
|