Polaroid Direct Connect Adapter Solving problems Direct Connect software cannot find serial port

Solving problems

Direct Connect software cannot find serial port

Possible cause Solution

Direct Connect adapter not powered on

Direct Connect adapter not connected to the computer

Computer screen-saver software interfering with communication

Serial port turned off by computer's power management software (some laptop computers)

Two devices (Direct Connect adapter and a modem, for example) attempt- ing to use the same serial port

Software unable to automatically detect adapter

Verify that the LED indicator is on. If not, check the connections (page 9) and make sure AC power is available at the outlet.

Verify that the adapter is connected to a serial port on the computer before you start the configuration software.

See your computer's user guide and disable the screen saver

See your computer's user guide and disable automatic shutoff for the computer serial ports.

Move the Direct Connect adapter or the other device to a different serial port, or disable the other device. See your computer's user guide or the user guide for the conflicting device for instructions.

Manually choose the COM port:

1At the Dirrect Connect Configuration Software main window, click the Settings button.

2On the Communication Port drop-down list, click the COM port to which the adapter is connected.

3Click the OK button.

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