3

Troubleshooting Your Phone

This chapter presents problems, likely causes, and corrective actions that might occur with your Polycom® CX300 Desktop Phone. Problems are grouped as follows:

Power and Startup

Controls, Placing and Receiving Calls

Access to Systems

Audio

Microsoft Lync 2010

If you still need assistance, contact your system administrator.

Power and Startup

Symptom

Problem

Corrective Action

 

 

 

There are power issues.

The Polycom CX300 desktop

Do one of the following steps:

 

phone has no power.

Verify that no lights appear on the unit

 

 

when it is powered up.

 

 

Verify that the USB port provides

 

 

power.

 

 

Try the phone in another USB port

 

 

where the power is known to be

 

 

working.

 

 

Note: The phone will not work if it is

 

 

connected to bus-powered USB hub.

 

 

 

The handset appears to be fine,

There may be problems with

Contact your system administrator to

but there is no interaction

your Microsoft Lync 2010 client

ensure your account is configured

between the handset and the

software or with the Microsoft

properly and that your Microsoft Lync

Microsoft® Communicator “14”

Lync 2010 software.

2010 client software and the Microsoft

client.

 

Lync 2010 software are properly installed

 

 

and configured.

 

 

 

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Polycom 1725-32504-001 manual Troubleshooting Your Phone, Power and Startup, Symptom Problem Corrective Action

1725-32504-001 specifications

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In conclusion, the Polycom 1725-32504-001 stands out in the world of audio conferencing with its superior sound quality, flexible connectivity, user-friendly interface, and durable design. It serves as an essential tool for organizations looking to improve their communication strategies, fostering more effective collaboration and ultimately driving productivity. As remote and hybrid work environments continue to proliferate, investing in high-quality conferencing solutions like the Polycom 1725-32504-001 is more important than ever.