User Guide for the Polycom CX300 Desktop Phone

Controls, Placing and Receiving Calls

Symptom

Problem

Corrective Action

 

 

 

The Polycom CX300 keys do not

Your Microsoft Lync 2010 client

Contact your system administrator to

provide call control as described

or your Microsoft Lync 2010

ensure your account is configured in

in this guide.

account may not be configured

Enterprise Voice mode.

 

correctly.

 

 

 

 

 

Your computer’s USB port may

Do the following steps:

 

not be operating correctly.

Plug your Polycom CX300 desktop

 

 

phone into a different USB port on

 

 

your computer.

 

 

Unplug your Polycom CX300 desktop

 

 

phone, reboot your computer and plug

 

 

the Polycom CX 300 desktop phone

 

 

into a different port.

 

 

 

You cannot place a call.

The computer, to which the

Contact your system administrator about

 

phone is connected, is locked.

modifying the rules for your phone’s

 

 

functionality.

 

 

 

Your phone is not ringing when

Your phone is not set up to play

Do one of the following steps:

receiving an incoming call.

sounds from Microsoft Lync

If you are trying to hear sounds from

 

2010.

 

the speakerphone, make sure the

 

 

handset is on-hook.

 

 

Make sure that the speaker volume is

 

 

high enough to be audible.

 

 

Make sure that the phone is selected

 

 

as the speaker and microphone

 

 

device. For more information, refer to

 

 

Configuring Microsoft Lync 2010 for

 

 

the Polycom CX300 Desktop Phone

 

 

on page 1-7.

 

 

Make sure that the speaker is not

 

 

muted on your computer.

 

 

If you changed the default playback

 

 

settings, you must restart Microsoft

 

 

Lync 2010.

 

 

 

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Polycom 1725-32504-001 manual Controls, Placing and Receiving Calls, Polycom CX300 Desktop Phone

1725-32504-001 specifications

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