Polycom 300, 301 Answering a Call, Call Hold and Resume, Multiple Calls on Hold, Microphone Mute

Models: 300

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Answering a Call
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Answering a Call

Using the Handset:

Pick up the handset.

Using Listen Mode:

Press the Answer soft key or the line key

(Call Hold and Resume).

Using the Headset:

Pressing Multiple Calls on Hold will answer the call through an optionally connected headset. If headset memory mode is

enabled, pressing the line key (Microphone Mute) will do the same.

In all cases, the active call will appear on the display showing call duration and destination.

Incoming calls may be ignored by pressing the Reject soft key or Manual background during ringing.

If there is an active call when a new incoming call is received, pressing the Answer soft key places the active call on hold to answer the new call.

Pressing Answer will also answer the call in the previously con- nected mode.

Call Hold and Resume

During a call, press Hold or the Hold soft key. The call will be placed on hold and this will be indicated on the display. Press the Resume soft key to retrieve the call.

Multiple Calls on Hold

If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single key, an indica- tion will appear on the display, for example “2/3” shows that this is the second call out of three calls.

If calls are on hold on more than one line key, the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds. If a line key is pressed briefly, the first call on hold on that line key will be retrieved.

Microphone Mute

During a call, press Manual background . The LED on the phone lights up and a flashing microphone on the display indicates that the other party (parties) cannot hear you.

Microphone Mute applies to handset and headset modes. You can still hear all other parties while Mute is enabled.

To turn off Microphone Mute, press Manual background again.

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Polycom 300, 301 manual Answering a Call, Call Hold and Resume, Multiple Calls on Hold, Microphone Mute