Polycom 500 Directed Call Pickup, Call Return, Call Transfer Blind, Call Transfer Consult

Polycom IP 500/501 User Guide

2.Press *88.

3.Follow the IVR instructions.

Call Pickup

This feature enables a user to pickup a call that is coming in on another user’s line. The other user’s line must be in the same ‘pickup group’ with the user activating the feature. Pickup groups are pre-configured by the System Administrator.

Using the Feature

1.GO OFF HOOK

2.Press *98.

Directed Call Pickup

This feature enables a user to pickup a call that is coming in on another user’s line without being specifically assigned to a common group. The other user’s line must also have the Directed Call Pickup feature assigned to it.

Using the Feature

1.GO OFF HOOK

2.Press *97 plus the extension that you wish to pickup.

Call Return

Allows a user to call back the last number that called their line, regardless of whether or not the phone was answered.

Using the Feature

1.GO OFF HOOK

2.Press *69.

Call Transfer – Blind

Allow incoming calls to be transferred to another line without consultation with the receiving party.

Using the Feature

1.During the call, Press the TRNSFER soft key. This will place the caller on hold and provide dial tone.

2.Press the BLIND soft key.

3.Enter the transfer NUMBER with the KEYPAD.

4.Press the SEND soft key.

5.HANG UP.

Extended Functionality

A user may use the TRANSFER Feature Key instead of the soft key.

Call Transfer – Consult

Allow incoming calls to be transferred to another line with consultation with the receiving party.

Zayo Managed Services IP 500/501 User Guide Page 8 of 13