Troubleshooting

Problem

Solution

 

 

No audio at digital output

– Check the digital connections.

 

– Check if your receiver can decode MPEG-2 or

 

DTS and if not, please make sure the digital

 

output is set to PCM.

 

– Check if the audio format of the selected audio

 

language matches your receiver capabilities.

 

 

No sound and picture

– Check that the SCART cable is connected to the

 

correct device (See Connecting to a TV)

 

 

Disc can’t be played

– The DVD+R/DVD+RW/CD-R must be finalized.

 

– Ensure the disc label is facing up.

 

– Check if the disc is defective by trying another disc.

 

– If you have record a Picture CD or MP3 CD

 

yourself, ensure that your disc contains at least 10

 

pictures or 5 MP3 tracks.

 

– Region code incorrect.

 

 

Picture freezes momentarily

– Check the disc for fingerprints/scratches and

during playback

clean with a soft cloth wiping from centre to edge.

 

 

No return to start-up screen when

– Reset the unit by switching the Player off, then on

disc is removed

again.

 

 

The Player does not respond to

– Aim the remote control directly at the sensor on

the remote control

the front of the Player.

 

– Reduce the distance to the Player.

 

– Replace the batteries in the remote control.

 

– Insert the batteries with their polarities (+/–

 

signs) as indicated.

 

 

Buttons do not work

– In order to completely reset the Player, unplug

 

the AC cord from the AC outlet.

 

 

Player does not respond to some

– Operations may not be permitted by the disc.

operating commands during playback

Refer to the instructions of the disc.

DVD Video Player cannot read CDs/DVDs

–Use a commonly available cleaning CD/DVD to clean the lens before sending the DVD Video Player for repair.

Menu items cannot be selected

–

Press STOP twice before selecting System Menu.

 

–

Depending on the disc availability, some menu

 

 

items cannot be selected.

 

 

 

If you are unable to remedy a problem by following these hints, consult your dealer or service centre (HOTLINE).

28

01-28 DVD728 Eng

28

3139 246 12911

18/03/2003, 5:41 PM

Page 28
Image 28
Polycom DVD 729 No audio at digital output, No sound and picture, Disc can’t be played, Picture freezes momentarily