
Troubleshooting
Problem | Solution  | 
  | 
  | 
No audio at digital output | – Check the digital connections.  | 
  | – Check if your receiver can decode   | 
  | DTS and if not, please make sure the digital  | 
  | output is set to PCM. | 
  | – Check if the audio format of the selected audio  | 
  | language matches your receiver capabilities.  | 
  | 
  | 
No sound and picture | – Check that the SCART cable is connected to the  | 
  | correct device (See Connecting to a TV)  | 
  | 
  | 
Disc can’t be played | – The   | 
  | – Ensure the disc label is facing up.  | 
  | – Check if the disc is defective by trying another disc.  | 
  | – If you have record a Picture CD or MP3 CD  | 
  | yourself, ensure that your disc contains at least 10  | 
  | pictures or 5 MP3 tracks.  | 
  | – Region code incorrect.  | 
  | 
  | 
Picture freezes momentarily | – Check the disc for fingerprints/scratches and  | 
during playback | clean with a soft cloth wiping from centre to edge.  | 
  | 
  | 
No return to  | – Reset the unit by switching the Player off, then on  | 
disc is removed | again.  | 
  | 
  | 
The Player does not respond to | – Aim the remote control directly at the sensor on  | 
the remote control | the front of the Player.  | 
  | – Reduce the distance to the Player.  | 
  | – Replace the batteries in the remote control.  | 
  | – Insert the batteries with their polarities (+/–  | 
  | signs) as indicated.  | 
  | 
  | 
Buttons do not work | – In order to completely reset the Player, unplug  | 
  | the AC cord from the AC outlet.  | 
  | 
  | 
Player does not respond to some | – Operations may not be permitted by the disc.  | 
operating commands during playback | Refer to the instructions of the disc.  | 
DVD Video Player cannot read CDs/DVDs
–Use a commonly available cleaning CD/DVD to clean the lens before sending the DVD Video Player for repair.
Menu items cannot be selected | –  | Press STOP twice before selecting System Menu.  | 
  | –  | Depending on the disc availability, some menu  | 
  | 
  | items cannot be selected.  | 
  | 
  | 
  | 
If you are unable to remedy a problem by following these hints, consult your dealer or service centre (HOTLINE).
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28  | 3139 246 12911 | |
18/03/2003, 5:41 PM  |