Troubleshooting

Problem

Solution

 

 

No audio at digital output

– Check the digital connections.

 

– Check if your receiver can decode MPEG-2 or

 

DTS and if not, please make sure the digital

 

output is set to PCM.

 

– Check if the audio format of the selected audio

 

language matches your receiver capabilities.

 

 

No sound and picture

– Check that the SCART cable is connected to the

 

correct device (See Connecting to a TV)

 

 

Disc can’t be played

– The DVD+R/DVD+RW/CD-R must be finalized.

 

– Ensure the disc label is facing up.

 

– Check if the disc is defective by trying another disc.

 

– If you have record a Picture CD or MP3 CD

 

yourself, ensure that your disc contains at least 10

 

pictures or 5 MP3 tracks.

 

– Region code incorrect.

 

 

Picture freezes momentarily

– Check the disc for fingerprints/scratches and

during playback

clean with a soft cloth wiping from centre to edge.

 

 

No return to start-up screen when

– Reset the unit by switching the Player off, then on

disc is removed

again.

 

 

The Player does not respond to

– Aim the remote control directly at the sensor on

the remote control

the front of the Player.

 

– Reduce the distance to the Player.

 

– Replace the batteries in the remote control.

 

– Insert the batteries with their polarities (+/–

 

signs) as indicated.

 

 

Buttons do not work

– In order to completely reset the Player, unplug

 

the AC cord from the AC outlet.

 

 

Player does not respond to some

– Operations may not be permitted by the disc.

operating commands during playback

Refer to the instructions of the disc.

DVD Video Player cannot read CDs/DVDs

Use a commonly available cleaning CD/DVD to clean the lens before sending the DVD Video Player for repair.

Menu items cannot be selected

Press STOP twice before selecting System Menu.

 

Depending on the disc availability, some menu

 

 

items cannot be selected.

 

 

 

If you are unable to remedy a problem by following these hints, consult your dealer or service centre (HOTLINE).

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Polycom DVD 729 No audio at digital output, No sound and picture, Disc can’t be played, Picture freezes momentarily