VVX 500

VVX 600

Polycom® VVX® 500 and

Polycom® VVX® 600

Business Media Phones

Quick User Guide

For use with Polycom® UC Software 4.1.2

The information in this guide applies to both the Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones. Note that configurations vary and the screen displays used in this guide may not reflect those on your phone. See your system administrator for more information. For detailed information on how to use your phone, see the Polycom VVX 500 and Polycom VVX 600 Business Media Phones User Guide, available by navigating to your phone’s Support page from the Business Media Phones Support page.

www.polycom.com 1725-44639-001 Rev.A November 2012

© 2012, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.

About the Touchscreen

Tap to select and highlight screen items. To scroll, touch the screen, and swipe your finger up, down, right, or left. To go back to a previous screen, tap Back.

Phone Views

Your phone has four main Views: Home, Calls,

Active Call, and Lines view (the default). You can access Home and Lines view at any time. If your phone has one or more calls, you can also access Calls or Active Call view.

To change Views:

•For Home view, press .

•From Home view, press to alternate between Home and Lines view, or, if you have one or more calls, between Home and either Calls or Active Call view.

•To switch between Lines and either Calls or Active Call view, swipe the screen.

Home View

Home view displays icons you can tap to access phone functions. Touch and hold the Page Indicator (shown next) to display more or fewer icons. You can also swipe the screen to display more icons.

From Home view, tap the phone Line to display your phone Lines and Favorites (shown next). To go back, tap Close (shown next).

Lines View

Lines view displays phone Lines, Favorites, and soft keys.

If your phone is idle, you can:

•Tap the phone Line to access the Dialer.

•Swipe to switch between Lines view and the Browser (if enabled on your phone).

Active Call View

If your phone only has one call—and it’s active—you can access Active Call view.

Calls View

If your phone has multiple calls, or one held call, you can access Calls view.

Call color indicates status:

•Dark green—Active call

•Dark blue—Incoming and held calls

•Bright green—Active call is highlighted

•Bright blue—Incoming or held call is highlighted

Tap a call to highlight it. The soft keys control the highlighted call.

Entering Data

Use the onscreen keyboard or the dialpad keys to enter

information. To backspace, tap .

To use the onscreen keyboard, tap .

To type with the dialpad keys, press a dialpad key repeatedly to view the character options and stop to select. To type other characters, tap Encoding or Mode. When using the dialpad keys, use the 1, *, 0, and # keys.

About Calls

Only one call can be active at one time.

You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up

the handset, or by pressing or .

Tip: Returning to Your Calls

If you navigate away from your call(s), tap to see Active Call or Calls view again.

Note: About Headsets

Your phone supports wired and wireless headsets, including electronic hookswitch (EHS) headsets. VVX 600 phones also support Bluetooth headsets. For connection directions, refer to your headset documentation. For more information, see Using Headsets with Polycom Phones, available from http://support.polycom.com/UCEngAdvisories.

Placing Calls

Pick up the handset, or press or . Enter the

phone number, and tap .

From Lines view: Tap the phone Line, enter the phone

number, and tap .

From Home view: Tap New Call, enter the phone

number, and tap .

Timesaver: Placing Calls Quickly

Tap a recent call or Favorite, or tap a contact’s phone number in the Contact Directory.

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Polycom vvx 500 manual About the Touchscreen, Phone Views, Entering Data, About Calls, Placing Calls
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vvx 500 specifications

The Polycom VVX 500 is a highly versatile business media phone designed to enhance communication and collaboration in the workplace. Ideal for professionals who require advanced call handling and unified communications, the VVX 500 offers a blend of features and technologies tailored for seamless connectivity and user experience.

One of the standout features of the VVX 500 is its large, high-resolution color touchscreen display. Measuring 3.5 inches, this intuitive interface provides easy access to call features, contacts, and applications, allowing users to navigate through options with minimal effort. The display not only enriches the user experience but also supports a wide range of visual applications that enhance productivity.

Equipped with a powerful audio engine, the VVX 500 delivers exceptional sound quality during calls. It features Polycom's Acoustic Clarity Technology, which ensures clear audio reproduction and reduces background noise, enabling natural conversations even in busy environments. The phone also supports HD Voice, which enhances the clarity of voice transmissions and offers an immersive audio experience.

In terms of connectivity, the VVX 500 is built with dual Gigabit Ethernet ports, allowing for high-speed network access and seamless integration with existing network infrastructure. This ensures that users can take full advantage of high-definition audio and video communication without any lag. The phone is also compatible with Power over Ethernet (PoE), simplifying installation and reducing cable clutter.

The VVX 500 supports a variety of business applications, enabling users to access critical information at their fingertips. This includes integration with Microsoft Exchange and Skype for Business, making it easy to manage calendars and contacts within the phone interface. The phone also features support for various provisioning protocols, simplifying deployment and management in enterprise environments.

Security is a top priority, and the VVX 500 encompasses comprehensive security features, including encryption for voice and signaling data. This ensures that communications remain confidential and safe from potential threats.

As a sophisticated communication tool, the Polycom VVX 500 provides businesses with the capabilities needed to enhance productivity and collaboration. Its combination of advanced features, high-quality audio and visual capabilities, and user-friendly interface makes it an indispensable asset in any professional setting.
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