Prima LPR 712 Service & Spare Parts, 0870 5, Customer Care Department, Symptom Possible causes

Symptom	Possible causes
The machine vibrates when spinning	●	The internal packing has not been removed.
	●	The machine is in contact with the wall or furniture.
	●	The machine is not level.
	●	The washing load is badly distributed in the drum.
	●	Maybe there is very little laundry in the drum.
The door will not open	●	The water level is above the bottom edge of the door.
	●	The machine is heating the water.
	●	The drum is turning.
Spinning starts late or the machine	●	The electronic unbalance detection device has cut in because the
does not spin		laundry is not evenly distributed in the drum. The laundry is
		redistributed by reverse rotation of the drum. This may happen several
		times before the unbalance disappears and normal spinning can resume.
		If, after 10 minutes, the laundry is still not evenly distributed in the
		drum, the machine will not spin. In this case, redistribute the load
		manually and select the spin programme.
The machine makes an unusual	●	The machine is fitted with a type of motor which makes an unusual
noise		noise compared with other traditional motors. This new motor ensures
		a softer start and more even distribution of the laundry in the drum
		when spinning, as well as increased stability of the machine.
No water is visible in the drum	●	Machines based on modern technology operate very economically
		using very little water without affecting performance.

Service & Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Force Centre by telephoning:

0870 5 929929

For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk.

Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of fault

4.The model and serial number of the appliance (found on the rating plate - see picture)

5.The purchase date.

	Mod
	Prod. No
P0042 BD	Ser. No

Customer Care Department

For general enquiries concerning your appliance or for further information, please contact our Customer Care Department by letter or telephone at the address below Customer Care Department - EHP

Major Appliances

Addington Way, Luton - -Bedfordshire

LU4 9QQ

Tel 08705 950 950*

*calls to this number may be recorded for training purposes.

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