Prima Donna Designs LPR 720 manual Service & Spare Parts, 0870 5, Customer Care, Symptom

Symptom	Possible causes
The door will not open	●	The programme is still running.
	●	The door lock has not yet released.
	●	There is water in tub. The door can not be opened if water is present in
		the tub.
The machine makes an unusual	●	The machine is fitted with a type of motor which makes an unusual
noise		noise compared with other traditional motors. This new motor ensures
		a softer start and more even distribution of the laundry in the drum
		when spinning, as well as increased stability of the machine.
Spinning starts late or the machine	●	The electronic unbalance detection device has cut in because the
does not spin		laundry is not evenly distributed in the drum. The laundry is
		redistributed by reverse rotation of the drum. This may happen several
		times before the unbalance disappears and normal spinning can resume.
		If, after 20 minutes, the laundry is still not evenly distributed in the
		drum, the machine will not spin. In this case, redistribute the load
		manually and reselect the spin programme.
No water is visible in the drum	●	Machines based on modern technology operate very economically
		using very little water without affecting performance.
The machine does not dry or does	●	The drying time has not been selected
not dry properly	●	The RINSE HOLD option has been selected
	●	The water tap is not turned on
	●	The drain filter is clogged
	●	The machine is overloaded
	●	The selected drying time or sector are not suitable for the laundry

If after the above checks, there is still a fault, call your local Service Centre.

Service & Spare Parts

If you require an engineer or wish to purchase spare parts contact your local Service Centre by telephoning:

0870 5 929929

Your telephone call will be routed to the Service Centre covering your post code area.

For the address of your local Service Centre and further information about Service, please visit the website at www.serviceforce.co.uk.

When you contact the Service Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of fault

4.The model and serial number of the appliance (found on the rating plate - see picture).

5.The purchase date

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown. Please note that proof of purchase is required for any in-guarantee service calls.

Customer Care

For general enquiries concerning your appliance , please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department

EHP

55-77 High Street

Slough

Berkshire

SL1 1DZ

Tel 08705 950950*

*calls to this number may be recorded for training purposes.

	Mod
	Prod. No
P0042	Ser. No

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