TROUBLE-SHOOTING

Most treadmill problems can be solved by following the simple steps below. Find the symptom that ap- plies, and follow the steps listed. If further assistance is needed, call our toll-free HELPLINE at 1-800-736- 6879, Monday through Saturday, 7 a.m. until 7 p.m. Central Time (excluding holidays).

1.SYMPTOM: THE POWER DOES NOT TURN ON

a.Make sure that the power cord is plugged into a surge protector, and that the surge protector is plugged into a properly grounded outlet. (See HOW TO PLUG IN THE POWER CORD on page 7.) Use only a UL-listed surge protector, rated at 15 amps, with a 14-gauge cord of five feet or less in length.

b.After the power cord has been plugged in, make sure that the key is fully inserted into the console. (See step 1 on page 9.)

c. Check the circuit breaker located on the treadmill near the

power cord. If the switch protrudes as shown, the circuit breaker has tripped. To reset the circuit breaker, wait for five minutes and then press the switch back in.

2. SYMPTOM: THE POWER TURNS OFF DURING USE

c

Tripped

Reset

a. Check the circuit breaker located on the treadmill frame near the power cord (see 1. c. above). If the circuit breaker has tripped, wait for five minutes and then press the switch back in.

b. Make sure that the power cord is plugged in.

c. Remove the key from the console. Reinsert the key fully into the console. (See step 1 on page 9.)

d. If the treadmill still will not run, please call our toll-free HELPLINE.

3.SYMPTOM: THE WALKING BELT SLOWS WHEN WALKED ON

a. Use only a UL-listed surge protector, rated at 15 amps, with a 14-gauge cord of five feet or less in length.

b. If the walking belt is overtightened, treadmill performance may decrease and the walking belt may be permanently damaged. Remove the key and UNPLUG THE POWER CORD. Using the allen wrench, turn both rear roller adjustment bolts counterclock- wise, 1/4 of a turn. When the walking belt is properly tightened, you should be able to lift each side of the walking belt 2–3 inches off the walking platform. The center of the walking belt should just touch the walking platform. Be careful to keep the walking belt centered. Plug in the power cord, insert the key and run the treadmill for a few minutes. Repeat until the walking belt is properly tightened.

b

2”–3”

 

Rear Roller Adjustment Bolts

c. If the walking belt still slows when walked on, please call our toll-free HELPLINE.

4.SYMPTOM: THE TREADMILL SITS UNEVENLY ON THE FLOOR

a. Make sure that the six base pads are attached to the treadmill (see assembly step 5 on page 6).

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ProForm 831.297381 user manual Trouble-Shooting, Symptom the Power does not Turn on, Symptom the Power Turns OFF During USE