TROUBLE-SHOOTING
Most problems can be solved by following the simple steps below. Find the symptom that applies, and follow the steps listed. If further assistance is needed, call our Customer Service Department
1.SYMPTOM: THE SPA WILL NOT OPERATE
a.Check the power cord. The power cord must be plugged into a grounded outlet (see PLUG- GING IN THE RESTORATION 2.0 on page 10).
b.Check to see if the GFCI breaker is tripped, or was not turned on. Reset the GFCI breaker.
2.SYMPTOM: THE CIRCUIT BREAKER OR GFCI BREAKER TRIPS WHILE THE SPA IS OPERATING
a.Reset the circuit breaker. If the circuit breaker trips again, contact a qualified electrician for service.
3.SYMPTOM: THE PUMP HUMS
a.The filter may be dirty or damaged. Remove the filter housing from the spa jet unit and clean or replace the filter.
b.The pump may have a foreign object stuck in the impeller. Contact our customer service department or, if your spa is no longer under warranty, you may also contact a local spa and pool service provider.
c.The pump may have a loose wire connection. Contact our customer service department or, if your spa is no longer under warranty, you may also contact a local spa and pool service provider.
4.SYMPTOM: THE PUMP HUMS BUT DOES NOT ROTATE
a.The pump may be jammed. Contact our cus- tomer service department or, if your spa is no longer under warranty, you may also contact a local spa and pool service provider.
5.SYMPTOM: THE PUMP IS NOISY WHILE OPERATING
a.There may be debris in the pump. Contact our customer service department or, if your spa is no longer under warranty, you may also contact a local spa and pool service provider.
b. The pump may have a bad bearing. Contact our customer service department or, if your spa is no longer under warranty, you may also con- tact a local spa and pool service provider.
6.SYMPTOM: THE WATER DOES NOT HEAT
a.The pump in the spa jet unit is the heater. If the pump is operating, the water should heat. Cover the RESTORATION 2.0 with the spa cover. The spa cover must be tight with the insulation blanket in place. Set the air control to low. The water will heat at a rate of 2.0¡F an hour. If you are using the spa indoors, and the room temperature is maintained at 70¡F, it will take approximately 18 to 24 hours for the water to reach the set temperature.
b.If you are using the RESTORATION 2.0 out- doors, it may take longer for the water to heat. See the chart below for the approximate heat- ing time.
Air Temperature | Heating Time |
70¡F + | 18 to 24 hours |
50¡FÐ70¡F | 24 to 48 hours |
30¡FÐ50¡F | 48 to 72 hours |
b. If the water still has not heated after four days, contact our customer service department or, if your spa is no longer under warranty, you may also contact a local spa and pool service provider. Note: When the air temperature is below 30¡F, the heater will not be able to maintain the maximum set temperature.
7.SYMPTOM: THE SPA CONTINUES TO RUN AFTER IT HAS BEEN SHUT OFF
a.To turn the spa jets on, press the ON/OFF con- trol once. To turn the spa jets off, press the control again. After you press it once, the spa jets will shut off for about 30 seconds, and restart. Press the control again. The spa jets will remain off for 20 minutes, at which time they will begin running the filter cycle. At any time after the spa jets has been shut off, the pump will begin cycling the water if the temper- ature falls below the minimum setting.
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