Proxim 5012-SUR manual Technical services and support, Support Options, Hours of Operation

Technical services and support

If you are having trouble utilizing your Proxim product, please review the Tsunami MP.11 5012-SUR Installation and Management Guide and the additional documentation provided with your product.

If you require additional support, please refer to the “Technical Services and Support” chapter in the Tsunami MP.11 5012-SUR Installation and Management Guide for details about the information you will need to gather before using the Support Options listed below.

Support Options

Proxim eService Web Site Support

The Proxim eService Web site is available 7x24x365 at:

▪http://support.proxim.com

Telephone Support

Contact technical support via telephone as follows:

▪Domestic: 866-674-6626

▪International: +1-408-542-5390

Hours of Operation

▪North America: 8 a.m. to 5 p.m. PST, Monday through Friday

▪EMEA: 8 a.m. to 5 p.m. GMT, Monday through Friday

ServPak Support

Proxim understands that service and support requirements vary from customer to customer. In recognition of these varying requirements we have developed a support program called ServPak. ServPak is a program of Enhanced Service Options that can be purchased individually or in combinations to meet your needs.

▪Advanced Replacement

▪Extended Warranty

▪7x24x365 Technical Support

▪Priority Queuing

To learn more, please call Proxim Support at +1-408-542-5390 or send an email to servpak@proxim.com. To purchase ServPak support services, please contact your authorized Proxim distributor.

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