QSC Audio DSP0002 manual DSP-3 Signal Manager Software Support Troubleshooting Guide

Models: DSP0002

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DSP-3 Signal Manager Software Support Troubleshooting Guide

Note: See the QSC Audio web site for DSP-3 software/firmware releases and documentation of known issues:

http://www.qscaudio.com/products/amps/dsp/dspintro.htm

 

 

 

 

See DSP - 3

 

 

 

 

 

 

 

 

Does DSP - 3

No

Hardware Support

 

 

 

 

 

 

 

 

have power?

Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Guide.

Is there a problem

 

 

 

 

Are the input

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No

 

Does DSP - 3

No

phoenix connectors

 

 

 

 

 

 

with a specific

 

 

 

Yes

 

 

 

 

pass audio?

oriented correctly (+,

 

Yes

 

 

 

configuration?

 

 

 

 

 

 

 

 

 

 

 

 

- and gnd)

 

 

 

 

 

 

 

 

 

 

 

 

 

Does DSP-3 go

 

 

No

 

 

 

Yes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

online?

 

 

 

 

 

 

 

Yes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No

Yes

 

 

Is there a

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes

 

 

 

 

 

 

’disconnected

 

Plug in

 

 

 

 

 

 

 

 

wires’ error?

 

phoenix

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is there a problem

 

 

 

 

 

connectors

 

 

 

 

 

 

 

 

 

 

correctly or

 

 

 

 

 

updating firmware?

 

 

 

 

 

 

 

 

 

 

 

 

 

rewire

 

 

Does DSP-3 go off-

 

No

 

 

 

 

 

 

 

 

 

 

 

 

 

according

 

 

 

 

 

 

 

 

 

 

 

 

line periodically?

 

 

 

Is there a harsh

 

 

Yes

 

 

 

 

 

 

 

 

 

to front

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(distortion) sound

 

 

 

 

label.

 

 

 

 

 

 

coming from the

 

 

 

 

 

 

 

 

 

 

 

speakers?

 

 

Try deleting all

 

 

 

 

Yes

 

 

 

 

wires and redrawing

 

 

 

 

 

 

 

 

or select the objects

 

No

 

 

 

 

 

 

 

 

 

No

 

 

 

 

 

 

 

one channel at a

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes

 

time and use auto

 

 

 

 

 

 

 

The default

 

 

wire. Also look for

 

 

 

 

 

 

 

 

 

stray objects on

 

 

 

 

 

 

 

location for the

 

 

 

 

 

 

 

 

 

 

 

other areas of the

 

 

 

 

 

 

 

firmware file is C:\

 

 

 

 

 

 

 

 

 

Is this sound

 

 

workspace.

 

 

 

 

 

 

 

Program Files\

 

 

 

 

 

 

 

 

 

 

 

 

 

Failed

 

 

 

 

 

caused by the DSP-3?

 

 

 

 

 

 

 

 

QSC Audio\Signal

 

 

 

 

 

 

 

 

Bypass DSP-3; does

 

No

 

 

 

 

Can firmware

 

 

Manager\ and it

 

 

 

 

 

 

 

noise

No

 

 

 

 

 

 

No

 

should be a .efd

 

 

 

 

 

 

file be found?

 

 

 

 

 

 

 

 

 

file. The naming

disappear?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

convention is

 

 

 

 

 

 

 

 

 

 

 

d3fv0410.efd

 

Another

 

 

 

 

 

 

 

 

where 0410 refers

Yes

 

 

 

 

 

Yes

 

 

to firmware

component in the

 

 

 

 

 

 

version 4.1.0.

 

system is causing

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the noise.

E-mail configuration file (*.cfg)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is there a filter

 

 

to QSC (dsp3@qscaudio.com)

 

A ’Failed to read DSP

 

 

 

 

 

for further troubleshooting. The

 

 

 

 

block in the

 

No

 

ID’ error is usually fatal.

 

 

 

 

default path for configuration

 

 

 

 

configuration?

 

 

 

Try disconnecting and

 

 

 

 

 

files is, C:\Program Files\QSC

 

 

 

 

 

 

 

 

reconnecting power to

 

 

 

 

 

 

Audio\Signal Manager\Venues.

 

the DSP-3. Otherwise,

 

 

 

 

 

 

 

 

 

 

return DSP-3 to QSC

 

 

 

Yes

 

 

 

 

 

 

 

for repair or use

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

software that matches

 

 

With some filter types, most notably high-

 

 

 

 

 

 

version of firmware

 

 

 

 

 

 

 

already installed. See

 

 

pass filter with 12dB/octave or greater

 

 

 

 

 

www.qscaudio.com for

 

 

slope, it is possible to drive the DSP filter

 

 

 

 

 

all software/firmware

 

 

into forced overflow oscillations when the

 

 

 

 

 

 

releases.

 

 

input to the filter is too large. This is a

 

 

 

 

 

 

 

 

 

normal characteristic of certain DSP filters

 

 

 

 

 

 

 

 

 

and is not a bug or defect. Reduce the gain

 

 

 

 

 

 

 

 

 

at the input of the filter object and

 

 

 

 

 

 

 

 

 

compensate with gain following the filter

 

 

 

 

 

 

 

 

 

 

object.

 

 

 

 

 

 

DSP0002

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QSC Audio DSP0002 manual DSP-3 Signal Manager Software Support Troubleshooting Guide