DocNo.051-0001 - Troubleshooting - BI hob gas
4. Troubleshooting
If there is an installation problem and I don’t get my original installer to come back to fix it, who pays?
You do. Service organisations will charge for their call- outs if they are correcting work carried out by your original installer. Therefore, it’s in your own interest to keep track of this installer so that you can contact them as required.
Hotplate ignition or hotplate burners faulty.
Is the power on? If not, there maybe something wrong with the power supply.
Are the sparker (ignition electrode) or burner slots blocked by debris?
Are the burner trim and caps correctly located? See the section on ‘Cleaning’.
Hotplate burners will not light.
Make sure that the burner parts have been replaced correctly after wiping or removing for cleaning.
Check that there is not a problem with your gas supply. You can do this by making sure that other gas appliances you may have are working.
Do the burners spark when you turn on the control? If not, check that the power is on.
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